Sensational Kids 11 Chesterville Road, Cheltenham, Victoria 3192
About the Business
Welcome to Sensational Kids, a leading institution in Cheltenham, Australia that is dedicated to helping children reach their true potential. Our team of highly skilled professionals, including Occupational Therapists, Speech Therapists, Dietitians, Music Therapists, Psychologists, Counsellors, and Art Therapists, are committed to assessing and treating a wide range of childhood developmental concerns.
At Sensational Kids, we specialize in addressing various challenges that children may face, such as auditory processing disorders, speech and language difficulties, social skill difficulties, feeding and swallowing challenges, nutrient deficiency, tube-feeding weaning, eating disorders, food allergies, sensory integration challenges, Autism Spectrum Disorder (ASD), Asperger Syndrome, developmental delays, dyslexia, Attention Deficit Disorder (ADD / ADHD), fine and gross motor skills, handwriting, school readiness, emotional difficulties, self-confidence issues, cognitive and behavioral concerns, sensory processing concerns, parental and sibling support, and parent training and support.
Our dedicated team of Psychologists is here to help your child work through any pressing concerns and provide support and effective strategies for parents. Our Speech Therapists are experts in helping children strengthen their communication skills, enabling them to be understood, speak clearly with others, and handle the social demands of the playground or school with confidence. Our Occupational Therapists specialize in improving your child's performance in all areas of their life, from playing and socializing to dressing, toileting, and completing tasks at school.
We also have experienced Dietitians who can assist children who are fussy eaters or have eating challenges or allergies, helping them achieve optimal nutrition for growth and energy. Our Counsellors provide support for children and their parents during times of stress or worry, offering guidance, training, and connections to other services when necessary. Our Music Therapists offer engaging sessions that help children develop confidence, social skills, motor skills, and communication skills through the power of music. Additionally, our Art Therapists provide a creative outlet for children to express themselves when verbal communication may be challenging, utilizing various mediums such as dance and visual arts.
Joining our group programs is a great way to enhance your child's social confidence and practice skills in a fun and supportive group setting. If your child requires a formal assessment, our therapy team will guide you through the process and provide reports to assist with diagnosis or school funding.
Getting in touch with us is easy. Simply discuss your concerns, and we will organize a meeting with the ideal therapist to work with you and your child. Our clinic boasts a variety of playrooms, ensuring that your child has a fun and enjoyable experience. During your initial session, we will select toys or games to play with your child and spend time discussing your concerns in a relaxed and comfortable environment. Following this session, we will make recommendations on the best way forward. We understand that family needs and daily schedules can vary, so we are more than happy to adjust our plans to suit you.
At Sensational Kids, we are committed to helping your child develop the confidence they need to thrive. Contact us today to begin your child's journey towards reaching their true potential.
Photos
Location & Phone number
11 Chesterville Road, Cheltenham, Victoria 3192, Australia
Hours open
Monday:
08:00 - 18:00
Tuesday:
08:00 - 18:00
Wednesday:
08:00 - 18:00
Thursday:
08:00 - 18:00
Friday:
08:00 - 18:00
Saturday:
08:30 - 15:00
Sunday:
Closed
Reviews
"Absolutely appalling service. They made 12 appointments in advance without my knowledge of this. I cancelled the first 4 due to Covid and illness and was billed a non attendance fee even though I’d cancelled via their sms service and called.I tried to speak to a manager regarding this on several occasions to no avail- no one would call me back. I then emailed them and got a nasty letter back saying I had to pay the full fee of $193. I was not contacted via phone to confirm or cancel any appointments. Terrible customer service and the manger will not return phone calls. Only interested in money! Steer clear!"
"My experience with sensational kids is terrible espeically with their admin apt booking service, they cancel the appointment in short notice, then they said they called my phone and they said they left a voice mail message, however they will NOT even do any further trying to contact parents re the cancellation of apts, no emails or text message or call again, they just leave the parents like me not knowing the apt was cancelled, rushing driving kids to the apt after a day work, these things happended multiple times, complained to them, no one cared and no oned responded the complaint. Their managment seems disappreared. Also they suddently changed my son apt time, I have no idea until i called them, then they said they have emailed to me but I did not respond faster than other parents, seriously I do not hold my phone at all tims just serving for sensational kids!"
"Staff are nice although facilities are lacking compared to previous OT we used to attend (Note: we only moved OT’s as we moved cities). We ceased our sessions, as I was not prepared to keep attending and paying for my child to spend 90% of their time doing an activity that they already do plenty of at home rather than work on the areas they needs assistance with. Also, make sure you are familiar with the cancellation policy and, if you cancel that it is outside the 48hr cancellation window! We cancelled at 44hrs (so completely accept it was our fault) and were charged the 50% cancellation fee however they are able to cancel within 24hrs (which they did prior to our first session)."
"Firstly cant fault the therapists they were all friendly and knowledgeable. Interactions with the admin team on the other hand really made our experience with Sensational Kids a headache. Constant careless mistakes and issues with our appointments, with no attempt at finding solutions. It's the attitude and utter disregard that we were given that I felt it was important to leave a review. I'm glad to now not invest my time in a business that really treats their clients like another number."
"I highly recommend this service. Practitioners are all professional, knowledgeable and supportive and the staff on reception are so helpful and friendly. Manager Fran is also extremely approachable and compassionate. Therapy rooms are very well resourced and they offer a range of therapies allowing for a collaborative approach if required. Definitely check out SK if you need kids therapies. They have been fantastic with our child on the autism spectrum!"
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