Melbourne Paediatric Specialists 48 Flemington Road, Parkville, Victoria 3052

"With out doubt the worst administration staff I have ever encountered in my entire life. The level of incompetence is truly breathtaking. They don’t reply to emails, don’t keep you informed, change appointments with out letting you know, and expect you to make appointments with no notice."

"Terrible experience with Dr Chris Barnes. From the very beginning, I had to chase confirmation of my daughters appointment, no call backs, no email.. The actual consultation was fine; although the blood tests ordered were pretty standardised tests I could have asked my GP for (and saved $300) Had to chase the Medicare rebate as they are eternally understaffed at reception. The absolute worst part of this whole experience- I am now waiting two weeks for results. I have chased up, emails, calls, to be told Chris is on annual leave. I understand everyone needs AL, but you have provisions in place to cover in your absence. After finally making contact with Chris, he sent me the blood test results with no interpretation whatsoever. There were a couple out of range. My daughter is one year old. I replied to this email at 7am yesterday and I’m still waiting for a response. Simply not good enough. This is not an Amazon order; these are blood tests for people’s health. Do better."

"The peadiatritions are great but everything else is an absolute mess I have been trying to get InTouch with admin regarding an appointment for my youngest son who's referral was sent in 6m ago (his now with a seperate practise due to the lack of care or professionalism) and then also trying to get some type of response to confirmation of my oldest appointment is frustrating. As parents we pay high costs for these appointments we expect to be able to access the service and be responded to in a timely manner. Get it together."

"Absolutely, utterly shocking admin processes. We have been a patient for over 2 years and the situation has only gotten worse. Now, the only way to contact the clinic is via an online form on their webpage, and the response rate and timing are absolutely dismal. They send out appointments randomly via text without any consultation and changing it when it's (inevitably) inconvenient for us working parents is a nightmare!!!!!!!!! I honestly don't understand how they are allowed to operate like this. If I could give zero stars, I definitely would!!!"

"My experience at this clinic has been really disappointing; a waste of time and money. My 4 month old baby was given an urgent referral to assess hip development. Took weeks and following up to even hear back from the clinic, and then the paediatrician who said she could help immediately said at the appointment that she couldn't in fact help and my daughter had to be referred elsewhere (she could have said this initially instead of accepting the referral). After not hearing back from the next clinic, I found they never received the referral. The paediatrician told me to just phone around myself and use my initial GP referral. She also said 'I don't know' when I asked about cause and treatment for a small rash on my daughter's face, which a GP immediately diagnosed and successfully treated the next week. So I paid $310 for zero advice or help and now my daughter has waited a month for urgent treatment which she is yet to receive."