Results Laser & Cosmetic Clinic - Frankston Bayside

"Extremely disappointing. I had several prepaid treatments from before Covid. Kindly they extended these once services restarted however there was never appointments available. I then fell pregnant and could not receive all my treatments I had prepaid. They refused to extend my treatments again even though I was pregnant and I expressed there was never any availability anyways. Staff always complain about work conditions and lack of staffing when I have gone for appointments. Overall very disappointing and I have lost lots of money on treatments I did not receive. When I emailed Head Office they told me ‘too bad’ and then ignored my future emails."

"Great pricing.Friendly customer service.The lady does a great job at laser hair removal.I will definately be back."

"As a frequent returning customer I am not impressed with being told advised today by two receptionists today that I would have to pay over $100 for a five minute treatment as I’d been charged the wrong price previously, I’d paid this price of $15 many times on previous visits. After looking at the website which clearly states what treatments are on sale and applicable I went back to complain to a second receptionist. This receptionist argued that the previous receptionist had been correct and insisted she was telling me the correct rate! After asking her if the internet prices were a lie she then further argued that I hadn’t mentioned where I wanted to be treated which was not true! The booking information and my client details were in their system and a conversation was had in relation to that. Whatever happened to a polite response and apology for their error was seriously lacking. Lying blatantly about the rate for a laser treatment and trying to rip me off was nothing short of unacceptable. Thereafter the receptionist continued to argue with me insisting they were quoting correctly, whilst two customers behind me waiting. She then asked me to wait so she could serve them. I said that I wouldn’t be waiting or returning as the attitude was inappropriate. As I left she then engaged in a conversation with the two women behind me and laughed with them about my complaint, what a rude and ignorant attitude to have. All I can say is that this laser clinic is a rip off, also there remains the fact that I shouldn’t even be returning, if the treatments worked, it’s supposed to be a permanent hair removal and clearly it isn’t. Save your money go elsewhere, I found another friendly helpful clinic close by that is happy to give me my treatments at the correct rate which is also the same rate as I have always been paying."

"I went for pigment treatment peel, i was abit shocked the service, to put in the treatment no less than 2 mins, and to cleaning my face was horrible, there is no passion and there is no care. Very moody grumpy consultant. then, after my treatment, ive told her i have an up coming laser pigment appointment, she said ah our machines is broken we cant do your up coming appointment? but they booked this in? seriusly??? and say, I have to wait and they can't tel me when, very an organise business and poor service. Today i rang to follow up, say if the machines is back so I can book my appointment as I already paid for, for 5 session, the lady who pick up the phone the wasnt very helful, agrressvely not polite, and telling me ill have to wait for the next month or so, or use it in defferent type of treatment. Seriously? I want the pigment laser not other skin thing, and thats what I need. what a poorly customer service was, very very disappointing. now I am waiting for the manager to call me ?"

"Best not to book a morning appointment as I turned up for my appointment and the girl was clearly running behind and not ready for the day. She was very passive aggressive towards me but thought it was okay because she used names such as “love” and “hun”. Since I’ve been getting laser hair removal for a few years now, I know the difference between someone who does a thorough job and someone who doesn’t. I bet you can guess how this girl did."