Watsonia General Practice

"Doctor Aman is great. Very patient and communicate very well. Highly recommended."

"Dr Alam is a good GP - thorough and attentive - however their system for charging for follow up appointments is very disappointing. I was charged $90 for a consult on Monday and then on Thursday came to hear the results and was charged an additional $90 - despite it being a simple follow up for the initial consult - just to hear results. I could have been told them over the phone, instead I essentially paid $90 to hear “yep, it’s exactly what we already knew it was. Keep going with the antibiotics you’re already on”. I have never been charged for a follow up appointment to hear test results at any GP and this charge was not told to me ahead of time. I would have preferred to hear this simple information over the phone rather than spend $90 unnecessarily. Honestly, it would stop me from coming back to this GP - especially as it feels a bit exploitative to ring someone to come in so you can charge them $90."

"I have found Dr. Alam to be a very efficient and able general practioner. He has looked after me for a number of health complaints over the last four years. reception staff have always been polite and capable."

"Every time I organize a tele health appointment the receptionists book me in as coming in and I am left waiting for my phone to ring for over an hour. One receptionist told me to ring the day before to confirm my Tele health appointment? This has been going on since they (doctors) got rid of the mature receptionists because it's cheaper to pay less for younger receptionists! Not happy Jan!!!!!"

"Worst run doctors surgery I have ever experienced. They don't answer the phones, and frequently do not respond to messages left. On the off chance they do answered its 50/50 to weather you get the rude lady who is no help and who has also identified themselves as the practice manager, so making a direct complaint goes nowhere. There have been consistent issues will appointments being canceled, or moved without notification. The last straw however, was having an appointment rescheduled three times, finally showing up and being told they had cancelled the appointment for the third time, and they they are no longer offering women' s health at the practice, so I would be unable to rebook. I asked if they had a referral pathway or a recommendation they flat out told me no, and that it was not their problem. - There website still woman's health as a service, so if this is something you need please be advised to go elsewhere. I will say that Dr Alam is a great doctor and Steve is an amazing psychologist, unfortunately they work at one of the worst run doctors practices I have ever experienced."