Laser Clinics Australia - Highpoint Shopping Centre

"I had my laser hair removal treatment today with Nadia. She is very accomodating and really good with her job. LCA-HP, you've got a jewel right there! Don't let her go."

"This clinic is next level rude. You can go in 10 minutes early for an appointment and there will be 5 girls behind the desk chatting amongst themselves and they won't see you until your appointment time or after. When you're one or two minutes late they refuse to see you and want to reschedule you. I had been attending this clinic on and off for years and don't think I've ever had the same therapist. High staff turn over and major inconsistencies when it comes to laser hair removal"

"If I could vote 0 stars I would. I used to go to the chadstone clinic, the owner of the chadstone clinic also owns highpoint as I’ve heard through staff. The chadstone clinic closed down with no word at all to any of their clients who had paid packages. I called highpoint and asked them which they confirmed the chadstone clinic had closed down. The girl who I spoke to emailed me a transfer form to submit to have my package transferred to another clinic local to me which was fine. However 3 months going on 4 months has passed now and it has not been transferred yet. I have sent numerous emails to different clinics and the help system online, I have called highpoint probably over 50 times in the last few months and they do not answer their phones. After threatening to take it further over email I have received an offer of a refund of my package. However, I paid for this package on sale. Since I have not been able to use my package as it has been withheld from my use although it is MY money, to upkeep my services I have had to pay the full amount at another laser clinics. I requested this to be back paid to me as I should have been able to use my package which I purchased at a discounted price. They refuse. I will be taking this to the ACCC and further. Disgusting to take advantage of peoples hard earned money."

"Have done total 6 of 50mins laser hair removal sessions with them in the last 12 months, each session was scheduled for 50 mins on their booking system. Except the 1st, 4th and 5th session, The rest sessions were clearly rushed and had spots missed the treatment here and there. My last session with them from this morning is a typical example - arrived at 09:01 for my 0900 appointment. lights was not on while a girl was just about to put out the shop banner and greeted me with her cold face. Her attitude was changed immediately when she was greeting the guy who steeped in the shop right after me. Been introduced into the treatment room at 09:05, treatment started at 09:10ish and I was out by 09:45, it puzzles me how thorough the treatment I have just received as it was done in half an hour including 5–10mins skin prep for a 50 mins treatment session."