Aurora Village Medical Center 315 Harvest Home Road, Wollert, Victoria 3750

"The receptionist and nurses behaviour was extremely rude. I could understand them speaking in their native language. Where they were gossiping and laughing about some of the patients concerns. They purposely delay the appointment of individuals who they believe to be trouble and are happy when people walk out as it makes their work easier. Management should take some urgent action."

"Thus clinic have a 2.6 rating for a reason. Worst clinic ever, poor appointment management system. Staff is extremely rude and unprofessional. I asked for an appointment and she gave me the next day and when I said am new patient, her tone changed and said come after 10th July (roughly after 1 month), I requested to give me an earlier for urgency she didn't listen and hung up. They out me on cancellation list. Next day received a call , are you coming today at 4pm? I was not informed of my appointment prior but I was desperate to get a booking and said yes I'll come. Then she said oh you're new so not available and hung up. After 1 hr she called again can you come now, am like yeah I can but it will take 15min to drive to clinic. She said no come right now, can't wait for 15min, that was soo weird and rude. As if am living right next to the clinic. Rude staff, zero appointment management system, would never recommend"

"Dr Zia was extremely dismissive and unprofessional. I asked for a certificate to cover the afternoon and the workday tomorrow due to an injury sustained at work and mentioned ongoing mental health concerns directly related to my workplace. She refused to give a certificate for the following day and insisted I "see my regular GP tomorrow as well then" and very reluctantly agreed to give an attendance of medical appointment for this afternoon only. THIS ACTUALLY IS MY REGULAR LOCAL PRACTICE.. and given the difficulties accessing GP appointments currently, why force a patient to attend more consultantions than necessary? The injury sustained was to my head and eye, no referral for any follow up X-rays etc or concern expressed when I mentioned headaches and blurred vision. Didn't even touch the injury site, shone a torch in my eye, said it's fine and not a good enough reason for a medical certificate."

"Rude People working at front !! Cannot even greet you as well work properly . Online booking system and their manual system doesn’t match. For bookings use online system and then they ring you from random number or no caller ID, leaves no message but can argue for they being correct as per their records. So rude to even talk nicely to patients whosever asks them to provide information."

"The worst clinic ever. It doesn’t have credibility in appointment management at all. The people hired at the front desk lie to patients about cancelling their appointments. They called to cancel double appointments but must have cancelled all the appointments in the system. Staff have not been trained to operate the system properly and used to lieing. Staff member could lie that they have informed appointment has been cancelled due to doctor is not seeing new patient whereby nothing like that was spoken to patient. Staff members have made patient feel stressed and frustrated. Patient received email confirmation of the appointment the day before and on the same day yet when patient went to the clinic the receptionist said the appointment has been cancelled and she lied that she has given the information through phone call. These kind of people who doesn’t know how to perform their role should not ever be employed!! I feel sorry for the reputation of the clinic. I don’t see there is any good future of your business!"