Westmeadows Medical Centre

"Go somewhere else, avoid this clinic. Very rude staff! The old guy we spoke to was extremely rude and unprofessional. Find a clinic where you will be treated with respect and empathy."

"DO NOT GO TO THIS CLINIC. They are making false claims about false phone consultations they don't make and then ban you from attending the clinic with a letter when you politely ask them for information about when they made the call. Dr Lee, Dr Ban and Dr Jose are good Drs but thanks to the receptionist Kerr (if that is your real name) for your threats of banning me from seeing the good Drs above. I await your letter with anticipation."

"Rudest receptionist, unhelpful, first she didnt understand what i was saying i have to repeat myself 10 times and after thay she put me on hold 15mins, and spoke to me in very loud voice. And have to wait 2 hours to see the doctor, This clinic has been a nigthmare. Glad, i found a better one"

"The receptionist was unable to tell on phone when I called the clinic in the morning to confirm that I have an appointment with the nurse and I also have appointment with another doctor, that if a patient had two appointments with two doctors on the same day then the second doctor decides if the doctor would see the patient or not. Instead she was confirming my two appointments with a firm tone on the phone. Wasting my time at the clinic when the doctor came out and informed me that she decided not to see me. The receptionist was also not even apologetic for being unable to convey this simple information on phone when I called the clinic earlier, instead was quite rudely repeating, it is the doctor’s decision. This is very unprofessional."

"Really have to agree with the majority of reviews on here. The doctors are good, but the receptionists at this clinic really diminish the overall experience. I had booked an appointment for a family member who has a very rigid work schedule that really clashes with the business hours of the clinic. I was finally able to book an appointment and was finally relieved. When we went to the clinic the day of the appointment, we we were told that they weren’t accepting new patients, even though I had told the previous receptionist that while I had been to the clinic before, the person I was booking for hadn’t. The receptionist on the day was super rude, and took no responsibility for the situation. When we had said that they had booked the appointment knowing all of this, we were told that it wasn’t their problem, and that we had to leave. The receptionists have no integrity or care for their job. Imagine my surprise a couple days later when I received a letter in the mail stating that my ENTIRE family, including several children were no longer welcome to the clinic. It is absolutely ridiculous. The business model of this clinic needs a serious update, and all members of staff, including management need to value their jobs enough to uphold their own words and promises. I would seriously recommend everyone to skip this medical clinic, and go elsewhere if you would like a family doctor who listens and values your opinions. I would’ve assumed that the people they put forward as age face of their clinic would be more respectful and have more integrity towards the patients they see everyday. We were essentially kicked out of a clinic we were going to for quite some time just because the receptionists seemingly decide who is worthy of an appointment depending on their mood at the time, despite being given all the information. The management really needs to set a better standard as who they are putting forward as the face of their business."