Watervale Medical Centre 2-14 Calder Park Drive, Taylors Hill, Victoria 3037

"AVOID PLEASE, my cousin nearly lost her life due to the incompetence of doctors especially Dr manuel who ignored her request of appointments with covid put her on a waiting list and never got a call then after a week he requested her to come in with a special needs kid only to refuse her antibotics even though she had bacterial infection wanted blood work, and a phlem speciment on demand as he didnt believe her ....that was 7 days ago still waiting....for results meanwhile shes in hospital with pneumonia already for a week. This pretend doc should use his humour less and try and care for his patients. She will NOT return to this doctor ever considering she needed intensive treatment at a hospital for something that was preventable. After 12 years loyalty this clinic is for the rubbish but they already know it from their reviews."

"I would NOT recommend this clinic. I have been attending this clinic for 6 months, reception staff can’t get appointments correct, Dr’s in this clinic are constantly running late and then refuse to help with what is needed as they are running late or simply have no care in the world for any patients. One in particular Dr Udara has no care for her patients at all, always telling you to come back another day as she has no time for you even though you have a double appointment booked and have waited 30-60 minutes past your appointment time. Even after changing Dr at this clinic there is still no help or medical care. This clinic is simply useless."

"I had a regrettable experience during my recent visit to Dr. Ng's clinic as a new patient. Unfortunately, I found Dr. Ng's attitude to be extremely negative and impatient, leaving me feeling disheartened and unheard. From the moment I entered the clinic, Dr. Ng seemed disinterested and unwilling to listen to my health concerns. Despite being a new patient, I received minimal attention and felt rushed during the examination. Dr. Ng's communication style was also dismissive and lacked empathy. They appeared to be in a hurry to move on to the next patient, neglecting to address my questions or explain the diagnosis and treatment options in a clear and understandable manner. As a new patient seeking medical assistance, I expected to be treated with respect and patience, which unfortunately did not happen during my encounter with Dr. Ng. I hope this feedback reaches the appropriate channels and helps address the concerning behavior displayed by Dr. Ng towards new patients. It is vital for medical professionals to uphold a compassionate and understanding attitude, especially towards those seeking help and guidance for their health concerns. I sincerely hope that my experience will be taken into consideration to improve the overall patient care at your clinic. Sincerely, Kim"

"Dr Su Lin Ng is EXTREMELY RUDE! My mother had her first appointment with this GP, and the experience was beyond disappointing. The doctor's demeanor was shockingly rude and unprofessional throughout the entire visit. I am appalled by the lack of respect and empathy shown towards my mom, who came seeking help and medical advice. Instead of addressing her health concerns, the GP chose to scold and raise her voice in a demeaning manner. It is unacceptable for a healthcare professional to treat their patients with such disrespect and disregard for their well-being. As a concerned family member, I expected a certain level of professionalism and compassion from a doctor, especially during the vulnerable moments of seeking medical assistance. However, this GP failed to meet even the most basic standards of patient care. Not only did the doctor neglect to address my mom's health issues, but the entire experience left her feeling dismissed and humiliated."