The Avenue Hospital 40 The Avenue, Windsor, Victoria 3181

"Before having day surgery here a week ago, I read the reviews of this hospital and essentially braced myself for a horrible experience, but I had absolutely nothing to worry about, so I wanted to write this for anyone who is anxious about their upcoming stay here. The hospital is clean and calming, and the nurses are incredible. I was looked after so well and the nurses who work here are so wonderful, I wouldn’t have minded staying overnight (something I was dreading as a possibility of my operation). Jake, in particular, made my pre-operative wait 100 times better. He sat with me and chatted, and came down to the ‘waiting bay’ as he knew how nervous I was. Francis, my post-surgery nurse, was wonderful and funny and caring and kind. Trust me, I understand how horrible it is to wait for surgery, hungry and thirsty and nervous, but the people who work at The Avenue are basically angels. It’s an extremely good place to have something scary happen."

"I was in for a procedure today and I am very needle-phobic. I cannot get over how incredibly kind and patient and communicative the staff were. I had an amazing nurse with me for the anesthetic but didn't catch her name and a caring nurse named Jonna who helped me all day before and after. There are no words for how thankful I am. It made everything so much easier for me and I am forever grateful."

"I recently had a stay at The Avenue Hospital and I was very impressed with the hospital and staff . Nothing was too much , the room was very clean and spacious . Food was very good . I had a beautiful nurse who went way above what I expected . Her name was Julia, I am going back to the hospital next month and I hope to have the same review afterwards"

"Just a warning for anyone who has been referred to the Day Surgery Unit as a public patient. You'll be told to come in at 1:30pm but will be made to wait 5+ hours to go in as you'll be allocated last on the surgery list for the day. If you're someone who is young fit and generally healthy, this will merely be a frustrating and inconveniencing experience. Unfortunately for my elderly non-English-speaking relative (who is diabetic amongst other multiple comorbidities) being told there was at least a 4 hour wait as they were allocated last on the surgery list was not only frustrating and inconvenient. Our experience with the Day Surgery Unit can only be described as negligent. It's common sense and usually protocol for diabetic patients to be prioritised for surgery whether they are privately paying patients or not. This was the first instance where it was clear to us that their public status and the hospital's monetary greed was compromising patient safety. On arrival my relative's systolic blood pressure was >200mmHg. According to hospital guidelines this should initiate a MET call review. No form of escalation occurred. Not once in the 5 hours of waiting was the patient properly followed up/reviewed by anybody even when I finally found a nurse 3 hours later (they were so short staffed) and raised my concerns regarding potential complications the patient could face under sedation. The patient's complaints of a tight chest, shortness of breath, weakness/dizziness and black spots in their vision were ignored. Fast forward to discharge (9pm) we asked what the patient's blood pressure was. The nurse stated she "couldn't find the folder" and even refused to take one on the spot despite the machine being at arm's reach. This is just a brief review. I have never been so appalled and will be submitting a formal complaint in detail."

"Such an amazing hospital. I have just woken from Surgery and I am receiving such great care from all the staff. A special shoutout to Marianthi, my ward nurse, who is the living embodiment of Florence Nightingale and is making my recovery so much better."