Double Monk 53 Smith Street, Fitzroy, Victoria 3065

"Very accommodating, quality product(s) and helpful staff. If you're in the market for exemplary shoes, canes, hiking staff or umbrellas ... definitely ... check out this establishment!"

"Undoubtedly the finest place to buy shoes and other leather goods in Melbourne - with amazing products and old fashioned service. I bought some shoes ahead of my wedding there, wore them in, and had them polished and buffed a couple of months later to make sure they were perfect for the big day - free of charge! Can't recommend this place enough."

"I was ready to place an order through Double Monk during their Edward Green trunk show. I enquired about the price of an MTO configuration and was quoted an amount significantly higher than their website indicated. Upon questioning this, Charles (the staff member who replied to my message) completely ghosted me. I likely still would have made the purchase, despite the higher price. His rudeness, however, is something that I wouldn’t tolerate in any retail setting, much less that of a luxury business. I have now instead placed my order through a European stockist at a significantly lower cost and with a more far friendly experience altogether. It would bode well for Double Monk and Charles to reflect on how their actions affect the success of the business. I certainly will not be shopping with them in the future. Edit: Double Monk has now responded to my review. Are you having a slow day, Charles? You are quite right, I was in a state of disbelief regarding your prices. I assure you, however, that this shock was genuine. The fact that Double Monk overcharges to such a high extent compared to their competitors is in my opinion nothing short of disgusting. It is not my fault that DM's prices are head-and-shoulders above the rest. Indeed, the situation is quite unfortunate. I would much rather have ordered my shoes through an Australian retailer, both to support the economy and help local small business. I never asked for a discount, Charles. I was clarifying what the base price of the shoes were. The price you quoted me was significantly higher than the cost listed on your website. You are quite right, also, that I was seeking free trees - they were an advertised perk of your Trunk Show. So, Charles, I thank you for your well wishes. Rest assured that when I wear my "super-budget" shoes, I will be doing so with a clear sense of satisfaction, knowing that I have not fallen prey to grubby business tactics. I urge all potential buyers to read the critical reviews on this site and see how a business who claims to not like "wading in the mud" does just that. Outstanding customer service lies just beyond Australia's borders. Do not be afraid to go look for it."

"Nice shoes, staff could be more friendly. I told them at the beginning that I wanted to try the shoes before buying, which I thought was reasonable for a customer. However, they showed their concern about me only trying without buying, avoided to letting me know the sizes and only offered me one pair to try on (maybe the other options were really not in stock). I understand this is a business, and they were not impatient, but I would be happier if they made me feel more welcomed. I ended up buying the only model I tried."