Wellbe Bulk Billing Counselling & Psychology 289 King Street, Mascot, New South Wales 2020

"I DO NOT RECOMMEND THIS PLACE. I will never go back for counselling at this place. The counsellor I saw was one of the most rude, condescending and unprofessional so called professional I have ever seen. Half the session was her assuming things about me, not listening to me to name a few things. I left the session feeling worse than when I walked in."

"The person my mum saw refused to properly understand her situation and continually guilt tripped my mum saying that she was a bad parent solely based on my personal decisions relating to my career choices. She continually ingrained and pushed the idea that because I chose not to work that she was a bad parent who didn't let me work. When my mum told her that it was my choice not to work so I could focus on my studies she still insulted my mum saying that because of my mum my family was a waste and didn't contribute to society."

"A disclaimer, this is a review of clinic, not the mental health professionals working out of Wellbe. With that aside, shocking first impression... almost felt scammed for a second. I'm giving 2 stars bc covid but otherwise definitely 1 star. Short story- Staff on phone at Blacktown confirmed appointment would be in person at Rosebery clinic. When I arrived on the day, I was called by the social worker at the alloted time and was told she was working from home. Long story- I was referred to Wellbe Roseberry by my GP. I called to arrange an appointment. I was required to give credit card info over the phone in case of cancellation. First red flag but fair enough... The receptionist confirmed that my appointment was at the Rosebery clinic. I sent off my mental health care plan to the clinic and all seemed fine. I was then contacted directly by a social worker and was asked to email her my mental health care plan to an email address at a different domain to Wellbe. No problems but a bit weird that the clinic wasn't sending that through and it seems the clinic has an arrangement with freelance social workers? Didn't realise that was a thing and seems off. The day of the appointment I made sure I was at the clinic with 10mins to spare. I was excited to recommence counselling and it had taken a lot to get to this stage. The clinic was closed and looked dilapidated. At 9am the social worker rings me and informs me that she is working from home and is not at the clinic. We agree that I'll ride home and start the telehealth session in about 10 minutes. I get home and the social worker is now sending texts asking me to reschedule later in the day... which is fair enough but frustrating. At this point, I decided I wanted to put things on pause and that I wanted to speak to the clinic, so I cancel my appointment altogether. I ring the clinic and I speak to a receptionist. She informs me that I may be charged for cancelling the appointment and that waiving the fee is up to the social worker's discretion. I ask to speak to a senior staff member and I'm told that this is not going to happen. There was no apology given over this phone call. I understand that I was sounding upset/confrontational but, it's basic customer service is to express understanding to a upset customer. I then text the social worker to ask for the cancellation fee to be waived - a bit demeaning but for $77, you gotta do what you gotta do. Only after texting, the social worker confirms that she will waive the fee and apologises for the situation. Later on I get a text from Wellbe informing that the fee is waived and that I can call to reschedule... no apology was given over text. You can see the attached image. I haven't enjoyed writing this review and I hope my experience is an outlier to the general experience of dealing with Wellbe. Wellbe is a front-line organisation dealing with people with mental health issues. I think they have a duty to be better. Also, given the receptionist wasn't forthcoming with any alternative options, this is the only option left to give feedback."

"First session good. Next session was double booked and therapist had to ask me what my name was. Did not have my session and she could only see me 4 weeks later. Will not be back"

"Dodgy location - feels like a pop up shop. They have no information about their psychologists on the website so you can't pick one dedicated to your needs or check credentials. One of the Psychologists Dr Joseph D'Silva also practises at the same location under the name 'Uplift Psychology' Be weary!"