Focus on Furniture 120 Bulla Road, Essendon, Victoria 3040

"Would not recommend the Abbotsford lounge. Feathers always coming through the material, the material is pilling after only 4 months and despite rotating the cushions it’s very lumpy and uncomfortable. We expressed concern that the material may do this but the sales assistant assured us it was very high quality. Oh well…"

"Disgusting service and attitude from a “gentlemen” (if you could call him that) named Dom If you hate customer service so much, please stop working in it. Attitude, rude and just outright aggressive I encourage you to shop elsewhere throughout DFO where there are actually people who value not only you but your purchased product"

"Went to the store to get some furniture for our new house, but none of the staff come to serve. Store was very quiet and two ladies were sitting in the register. but looks like they couldn't be bothered to talk to a customer. I furnished my whole house with focus on furniture 10 years ago. Planed to do the same this time, considering double storey house to furnished, they lost a big sale. Good luck to the company when they have employees like this."

"I am blown away with the quality of my buffet. It exceeded my expectations, as the one in store had some imperfections. Whats been delivered is perfect! I can't wait to get the matching tv unit."

"Recently went here to buy 2 bed frames and 2 mattresses. The staff who served us "Ann" was very lovely to us from start to finish, she tried her best to resolve the issues we were facing with delivery in a very well manner. The delivery service here is shocking, it is a total scam as we were told $150 will cover delivery + upstairs + assembly service but the delivery guys refused to bring the bed heads and mattresses up for us, saying " it wont fit" without even trying, I came and helped them push and the bed heads went up straight away. One of the guys was standing there pointing fingers without helping his driver colleague like he was trying to avoid his duty. He spoke too soon and had no determination to do his job. He then convinced us to have the mattresses returned and get a full refund so we can buy different mattresses. Then after they took our mattresses away we didn't hear from the store for afew days, so we kept calling to ask for our refund back and we were told they were going to take 20% off our refund of the 2 mattresses which is $320. I was really frustrated as we were not told this over the phone earlier. Long story short we made a complaint and had a second delivery to redeliver our mattresses and there were 2 different delivery guys. The driver stated " this will not go upstairs... I've been doing this for 7 years I would know if it will fit or not...you will need to call a carpenter to remove your hand rail for the mattresses to go up..." On this same day my sister and I both carried the 2 mattresses upstairs by ourselves without any troubles. We have taken photos as proof to show that it can be done. When I called to follow up about our mattresses, a staff instore was very rude named "Josie". She did not believe what we were saying to her and yet she was arguing back and talking over us. Accusing us as being at fault and forcing us to pay $150 for a second delivery. She has turned our very positive experience with FocusOn furniture with Ann into a very negative experience. Josie had no manners nor common courtesy for her customers. I don't recommend buyers to come here to shop, avoid this store at all cost! But if you had to buy something from here then avoid Josie and go to Ann for assistance instead."