Box Hill Institute

"Do your research before signing up to a course at Box Hill Institute, to make sure it’s the right fit for you, it really wasn’t for me. The certificate IV in training and assessment started well but went very downhill after the first month or so. Cracks started to appear in the teaching staff’s ability to teach you how to do their own job. The teachers could not provide a safe learning environment and did the opposite of what they taught you. This was extremely frustrating and mental health began to deteriorate. I only managed to finish the course with extensive support from one of the student wellbeing officers, some of my classmates who were feeling the same as me, as well as my workplace, family and friends. The teaching staff all seem to be contractors with little support themselves. Management were even worse to deal with, clearly having no understanding of the “vision, purpose or values” that BHI have selected for themselves. My favourite part was when my trainer and his manager diagnosed me with a disability, then told me it was my fault that I didn’t disclose it to them upon enrolment. The complaints officer humoured my concerns but never resolved them. Eventually, he just stopped responding to me once I decided to weather the storm and return to classes to submit work. I was also in contact with the disability liaison, who unfortunately couldn’t provide any support late into the course. Thankfully, my certificate arrived in the mail, so I don’t need to go near Box Hill ever again…not that I’m planning to teach at an RTO anytime soon after such a disappointing experience."

"After a promising start everything sunk into chaos with many promises made and broken and inconsistent messaging and approaches causing confusion and anxiety in an already anxious student, a condition which the Tafe was aware of. There were a couple of outstanding teachers who were honestly great at their job and who will be remembered with much fondness. Others really shouldn't be there at all or should learn to manage their own anxiety to start with as to not transfer their emotions unnecessarily. Better communication wouldn't go astray either; trying to get a hold of someone resembles an almost impossible task."

"Despite some occasional inconsistencies, I am proud to say that Box Hill Institute is truly a place of worship for all that want to study it. All of my teachers and classmates are friendly, the curriculum makes perfect sense, and the work is fair and hard. I would 100% recommend this place for future reference for any tertiary education potentials :)"

"Spent four great years studying here… very thankful for the experience. My first friend here was Dorothy and we were classmates in the same course! I gave the White Horse the name of “Boxer”, which makes sense."

"it was okay. Some of the teachers could have been better but all in all wasnt too bad an experience. Did the cert 4 in cyber security. Course delivery was online as COVID messed a lot of things up for us. One thing to consider before doing the certificate 4, is that they tell you with that qualification can get you work almost anywhere in IT. Not the truth. It should be thought of as a starting point. You cannot get work as a penetration tester nor as a basic Cyber security analyst with just this under your belt. We did 90% of the CCNA coursework but were not certified which i think should be a part of the course as well. Happy that i did the course but wish that i had been given the truth about work opportunities as I and some of my former classmates are now unsure as to where we go next."