Australia 108 by CLLIX 70 Southbank Boulevard, Southbank, Victoria 3006

"Was welcomed firstly by a rude gentleman at the front desk of the building who instructed us to walk up the street to have to check in. Then upon check in we were highly disappointed to be told that we couldn't use the pool or gym which was the only reason why we chose to stay there. We were not informed of either and left us feeling confused, disappointed & frustrated. View was great and bed was comfortable but that's about it. The couch was disgusting with white stains all over it we had to use one of our bathroom towels to be able to sit on it."

"WARNING: AVOID BOOKING THIS PLACE!! This service apartment is by far the worst I have ever encountered. To begin with, it's falsely advertised as serviced, but the reality is quite the opposite. The check-in process is incredibly cumbersome, requiring you to go to another location just to check in. Additionally, there's no access to a gym or swimming pool. The photos which are highly misleading. Moreover, the place is incredibly tiny. However, the most appalling aspect is the noise. The building's construction seems to be shoddy, and it's baffling how it even got approved. The noise from the wind is unbearably loud, making it nearly impossible to get any sleep at night. Save yourself the trouble and opt for a hotel or a different accommodation option altogether. Furthermore, they have the audacity to charge an exorbitant fee of $30 per hour for late check-out. My experience at room 4707, 2-bedder, during our 4-night stay, was absolutely dreadful."

"UPDATE: I have wrote an email as per request on their answer, and of course I haven't received any response at all! Just confirming what I wrote, zero customer service! Stay away from this place! (Just play the video to understand why!) We've booked a room for a weekend, and we got a room with an incredible and unstoppable noise from the window that didn't les us sleep for the whole night! The day after, we asked for another room and they gave us a room with the same problem! The service was just terrible! We had to wait so long to get some help, and they send someone that was not competent at all to help us with our issue. After waiting for 2 hours, sleepless, and nervous we decided to book another room somewhere else. Guess what, the manager told us that could give us just a 50% refund after zero hours sleep, just unbelievable. Listen to me, you don't wanna have stress during your holidays, just book something else that has a decent customer service. Because every place can have issues, but the way the issues are handled is what makes the difference."

"Faulty Towers. DO NOT STAY HERE - you will regret it! There was a continuous tapping noise coming from the window which prevented us from getting any sleep. We reported it and were told it was a building issue and not their responsibility. We insisted they give us another room, but the second room had a different but similar issue - clearly the building is faulty. We had to get angry before they agreed to give a refund on our second night and then we booked a different hotel. One of the staff rolled her eyes while I was on the phone to the manager - would suggest they undertake customer service training and learn to have some respect for their guests."

"I stayed at 108 by CLLIX hotel in Melbourne and I would like to share my experience. One of the main advantages of this hotel is its convenient location. However, unfortunately, that's about the only positive thing I can say. We were extremely disappointed when we checked into our apartment and found out that the air conditioner/heater was not working. The room was incredibly cold, especially considering it's winter and the temperature outside averages around +11 degrees Celsius. Inside the room, it was only +18 degrees. This greatly ruined our vacation as we couldn't even take a shower due to the lack of warmth. On the first day, we called the hotel office, and after 30 minutes, someone came from the office to try and fix the system, but they were unsuccessful. They promised that the issue would be resolved by the evening, but no one ever showed up. The next morning, my friend woke up with a sore throat and a stuffy nose. It was so cold that we had to sleep in the same bed just to keep warm. The following day, we called the office again, but the person just glanced at the air conditioner remote and did nothing. Instead of offering to move us to another room or money compensation for this huge inconvenience they simply brought a small space heater. It was a terrible service, and it seemed like they just didn't care about us. I am very disappointed with the level of service at 108 by CLLIX hotel. Despite its convenient location, the problem with the non-functioning heater/air conditioner completely ruined our stay. I would not recommend this hotel !!!"