McCarroll's Service Centre: Alfa Romeo, Fiat, Jeep & RAM Trucks 12 Barcoo Street, Roseville, New South Wales 2069

"These guys are the worst - avoid at all cost - actually they may like that as working and customer service are not their thing. They had my Jeep for the majority of a 7 month period and could not fix the problem. Cost me a fortune on hire cars & ubers as they couldn't spare a courtesy vehicle (7 MONTHS!). They did however find "another problem" and charged over $1k to "fix" that. They then had the audacity to charge for a new battery, as ours went flat with the the car neglected and sitting out in the street collecting bird poo, still not getting fixed. When I complained, they had every excuse under the sun - none valid or made any sense. The manager told me in front of his staff and other customers that "my problem was that I bought a Jeep". I'm sure his boss will love that. Anyway, I eventually took the car to a local Auto Electrician in Gladesville who fixed the problem in just 2 hours and only charged $200. Avoid thes service centers if you can and your car is not under warranty. Especially McCarrols Roseville."

"Got told they couldn’t do a diagnostic check on my car for 3 weeks because they had no internet. To top it off the service staff member hung up on me when I said I find it hard to believe you won’t have internet for 3 weeks."

"Very rarely leave reviews but my experience at the Mcarrolls JEEP service centre in Roseville was so terrible from start to finish. Communication was the worst I’ve come across. No communication that car wasn’t ready at their specified pick up time and when suggesting that a phone call takes a minute to inform people of this I was told they were too busy for this. I am sympathetic to this but also a call takes one minute and saves the customer 2 hours of their day. I was also incorrectly charged- with no one knowing about smartfleet despite them being a registered garage for this, made to pay for service that I already pay for essentially. To top it off they had no software to actually complete the service due to Wi-Fi issues so I have to take it back.I was told this right at the very end of the day. Total waste of almost a full day trying to get a service at this garage. After this service is finished I will most certainly not be returning. Everything is better with considered communication, it takes very little to communicate well. I do hope the staff take on board feedback to try to improve their service. If the communication was ok, nothing else would have seemed a problem and I would not be writing this review."

"I recently had my first annual service carried out by McCarroll's in Roseville. The work done was only an oil/filter change so I can't really comment on the work done however I felt that the customer service was excellent, especially from Cassidy and Terry. Cassidy made sure that we were clear about what work was being done, what the cost would be, and what additional things I needed to have looked at. I received multiple calls with updates during the day and the car was completed and ready for collection before the agreed time. There was a courtesy bus with a friendly driver who dropped me at a nearby train station. Cassidy researched some optional work that I was interested in and booked another service slot and a loan car for me to make it happen. Service Manager Terry was great to talk with and my car was washed and vacuumed nicely as well and the whole experience was generally a good vibe. I usually don't continue using dealer service workshops after the first service but based on this interaction I will definitely be going back for my next service. Edit: had a gremlin after changing battery and Grace booked me in for immediate help that day."

"Decent overall. - service was as expected. Not anything above or beyond to mention. - was able to solve minor issues. For any additional request/information, there would be a straight No! - staff is polite and interactive but totally clueless of service operations. Wont tell you the right information or be prompt to call you on delays. - expensive. Boarderline case of cheer overcharging in some cases. - waiting room and facilities and good. Free coffee, wifi, lounges, and courtesy busy to Chatswood station."