TSA Group
301 Burwood Highway, Burwood, Victoria 3125
About the Business
Welcome to TSA Group, located at Burwood, Burwood Highway, 301 in Australia. As proud Australians, we are dedicated to revolutionizing the way brands connect with our fellow Australians. How do we do this? By combining our local expertise with the most advanced customer experience technology available and delivering exceptional results with our team of skilled professionals who know exactly how to help brands achieve amazing things for their customers.
At TSA Group, we work closely with our partners to transform the way they engage with Australians. We offer consultation, innovation, and the implementation of strategies that enable organizations to connect with their customers in genuine and meaningful ways.
As a leading Australian call center outsourcing provider, we see ourselves as an extension of our partners' businesses. We assist them in connecting with their customers through comprehensive care, acquisition, sales, back-office, and collections services. Think of us as your trusted partner for customer engagement execution.
Through our close collaboration with AWS and Amazon Connect, we specialize in designing, building, and deploying cloud-based customer engagement solutions. By leveraging the latest technological innovations, we deliver personalized and blended omnichannel experiences for your customers.
We are constantly on the lookout for talented and passionate individuals to join our team. At TSA, we take our work seriously, but we don't take ourselves too seriously. So, if you're interested in being part of our mission to deliver amazing experiences for Australian customers, be sure to check out our latest career opportunities!
Enter your details on our website, and we will get in touch with you as soon as possible. If you have an urgent inquiry, feel free to reach out to us by clicking the button provided.
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Reviews
"As a former employee of TSA Burwood I would give them a 0 if I could. Extremely unprofessional workplace culture lead by 20-26 yr old drunk boys who care more about letting their "team" of 20 something ADULTS know about how inebriated they got over the weekend than actually helping their vulnerable clients. Entertaining yes, until the entertainment turns into the mockery of vulnerable clients in the team chats. Completely unrealistic expectations when it comes to skill and work levels, immediately after going through 2 weeks of mid level training, with 2 instuctors per 35 people. Meeting all team leaders for the first time, you immediately realise the level of immaturity you're dealing with, and borderline misogyny. The best part of the job was the training instructors and SME help."
"Such an awesome infrastructure and culture they have instilled at TSA BURWOOD really amazed the way everyone treats us and welcomes us into TSA especially the way Jasmine treats us :)"
"I have recieved a single call then the consultant hangs up. This has happened three times. Yesterday I waited on hold for one hour and 27 minutes before giving up. Clearly the call centre is logs the calls without wanting to speak with me. Useless service"
"The worst phone spamming telemarketing company. Relentlessly calling on behalf of Telstra whilst you are at work and trying to do a real job and just leaves you irate. Call Telstra and ask to be removed from the list."
"With one star I am being very generous. Like others I am continually being harassed. They call, I can hear converations in the background but do not speak when answered or they hang up when answered. They obviously make numerous calls at the same time and treat potential customers like 2nd class citizens. To their credit they do not hide the number they call from which assisted in identifying this mob. My number is on the do not call register, a fact they do not respect. I have contacted them to ask why they do not respect the do not call register, their response advise my details and I will be unsubscribed. I did not subscribe in the first place. I certainly am not going to give them any more information. Next stop Telstra (they claim to act on behalf of Telstra) the Telecom Ombusdman, Australian Direct Marketing Association and any one else I can think of."
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