CX Central

Welcome to CX Central, a point of interest located in Melbourne on Little Collins Street. As an establishment dedicated to customer experience, we strive to provide valuable information and resources to help individuals progress in their careers and learn more about our industry.

Operating on a shoestring budget and with a dedicated team of volunteers, we have published numerous articles, a glossary, a podcast, and even created informative videos. Our content is designed to educate and inform, prioritizing the needs of our audience over any sponsor obligations.

In the year 2022, we were thrilled to have over a million people enjoy our free content. We recognized a void in the market for individuals seeking to expand their knowledge about the customer experience industry and receive career tips. To address this gap, we decided to take action rather than simply observe the stagnation within our industry.

Several influential leaders within the industry joined forces and launched the Australian Customer Experience Professionals Association (ACXPA). This association represents a significant milestone for us as CX Central transitions into a platform that aims to bring together professionals from various sectors to collaborate, share insights, and drive progress in the customer experience field.

We are excited about this new chapter and invite you to join us on this journey. Whether you are an industry professional or someone looking to enhance your understanding of customer experience, CX Central and ACXPA are here to support you. Explore our website, engage with our resources, and become a part of a vibrant community dedicated to shaping the future of customer experience in Australia.