BIG W Altona Meadows 23 Central Avenue, Altona Meadows, Victoria 3028

"There teller machines robbed me fifty dollars some months ago and there staff and manager's are not helpful and not to be trusted and respected. There answer to my request for a camera footage was they don't have a camera footage and they will bring it up in their next meeting to have one installed. Are there anyone else out there that have been robbed and never been paid and rectified or am I the only one."

"If I could give this no stars I would. The staff at this big w are so unprofessional and rude. I experienced yelling from one of the workers for asking my sibling to behave, would they tell a parent telling their kid off the same thing? I don’t think so. I was then asked to leave the store. I have been shopping at this store for years and have had many interactions similar to this such as being accused of stealing multiple times my brother has been asked to have his very small clear plastic bag searched which clearly just had his wallet in there. One another occasion I was trying on clothes and was told that I was not allowed to try them on , my sister was also told that she could not try it on because it would not fit her. My cousin then has his wallet held on to by the woman in the change rooms while he was trying his clothes on, when I asked for it she opened it looking into then realised that it was not from the store but still would not give it to me until after he tried his clothes on. This was the last straw. I will not be coming back and I will stick to Kmart where they have customer service skills it’s cheaper anyways."

"I want a human being to check me out, especially with complex needs at check out. Their human “was on break” with only self-check out available and multiple problems and errors w this option as usual. If the human goes on break, you shouldn’t be so greedy as to not have a policy to have another human step in. I hate self-checkout. There have to be options. I will try to avoid shopping here unless you change your human being checkout to make sure the options are available."

"Staff were More than helpful and done whatever possible to answer my questions today and really made an effort with conversations created with myself to install confidence and create a relaxed experience whilst I shopped. I don’t like major department stores and try to avoid as much as possible but today experience at big w Altona meadows left me feeling good and the kids were more than happy when I returned home with toys and other items I purchased at a very reasonable cost. Overall recommend BIG W ALTONA. Big thumbs up"