VFS Global- Indian Visa Application Center 55 Swanston Street, Melbourne, Victoria 3000

"In 2022, their process is more ridiculous than ever. I have to say that if you have all your documents, the experience is a bit bearable. The root cause of the problem is all Immigration centre outsource or hire or train poorly and communication to the ground team is therefore terrible. The frontline team gets bombarded with this all the time. Management is at fault. Let's face it, people generally have more bad experience than good when it comes to immigration. The poor security guy has to be the one doing everyone's job, like handing out your passports, checking your paperwork etc. Ummm, he should be paid more because pretty sure that is not in his JD. If he gets angry, because he has to deal with all that subsequent bs/ follow up questions from applicants and not get paid for it. For one, the place has to be bigger. There are only like 3 poeple max in there for biometrics. You and like 30 others queue up outside (in the common 'hallway') when you collect your passport (no instructions, no signage whatsoever). Who is first, second or 30th, up to the security to decide based on passports handed to him. There are maybe 3 people working inside, but perhaps only 2 working (at most) at one time. The UK high commission should revist the whole process because it is embarassing. So far no loss passport or doc sent to a different place yet. I had a gentleman waiting in front of me who waited for more than 7weeks for his wife's passport, after many exchanges with security, he was told the wife has to pick up in Sydney because the passport was sent there (he had to fly for his father's funeral). I mean, common, that is just ridiculous. No accountability and as all suggested here, no way to comunicate with them. I only gave them a bearable 3 stars because I like that security guard. Someone give him more money and a medal, or better yet, juse offer him a different job. I could see him as Guilermo (for Jimmy Kimmel)"

"We are writing about our experience with Rubi from VFS Global Melbourne . My Wife and I will like to Thank you for your Awesome! Customer service skills , you have shown what real customer service... is., by providing the right solutions and helped us submit our documents without any issues. Keep up the Excellent !! Work . VFS global needs more people like you. Thanks once again. Mr. and Mrs. S Xavier"

"Worst service ever- their phone line doesn't work and the email address given on the page also doesn't work. I had given my child's passport for renewal and didn't get any acknowledgement email. Can't even book an appointment since Covid. Twitter and other social media platforms are pretty much useless. Got the renewed passport after 2 months and in the interim had tried contacting them through different platforms and didn't get any response at all."

"I would like to give a five star for the service I received from the VFS global. I had an appointment last day for getting PCC for my PR paper work. I was bit worried before going after seeing all the negative reviews and feedback. But in my personal experience I received a good service from them. They helped me for getting my paper works filled us I was not sure with some of the answers and staffs were very polite and welcoming.Also VFS global have services available for taking passports size photos(18 $ for 4 photos) and taking print outs."

"There is no way to get in touch with them after you submit your passport. All you have is endless waiting and now is the 7th week for my case. What’s more is that I purchased the UKVI email service and found out that my application was completed within the first week from my appointment. And now I’m still waiting for my passport back:) How RIDICULOUS!!"