StarTrack
85 Roberts Road, Greenacre, New South Wales 2190
About the Business
Welcome to StarTrack, Australia's largest delivery network, conveniently located at Greenacre, Roberts Road, 85. As an establishment and point of interest, we offer a wide range of services to meet all your freight and distribution needs.
At StarTrack, we understand the importance of timely deliveries, which is why we offer services such as redelivery, redirection, and collection of missed deliveries. Whether you're a business or an individual, you can trust us to handle your parcels with care and efficiency.
Please note that the delivery estimates provided on our website are meant as a guide only and may be subject to disruptions that could cause delays. Additionally, items exceeding our weight and size limits or requiring manual handling, such as Dangerous Goods, may take longer to process.
To ensure a smooth booking process, we rely on the accuracy and completeness of the details provided by our customers. If you have any questions or need assistance, please don't hesitate to get in touch with us. You can fill out the form on our website, or if you prefer to speak to someone directly, give us a call at 13 2345. Our customer service representatives are available on weekdays from 8:00am to 6:00pm (AEST), except in Western Australia, where our operating hours are from 8:00am to 5:30pm (excluding Public Holidays).
StarTrack offers a wide range of delivery services, including both B2B and B2C options, courier services, and next flight deliveries. Additionally, we provide warehousing and 3PL solutions to support your business needs. Contact us today to find out how we can help your business thrive.
In the fast-paced world of eCommerce and fashion, we understand that delivery is everything. That's why businesses like ours rely on StarTrack to gain a competitive advantage. Whether it's delivering a single pair of shoes to a remote location or hundreds of pairs to our stores in capital cities, StarTrack ensures your packages reach their destination efficiently and on time.
We take pride in our role in transporting live human organs across Australia. Tammi and the Next-Flight team play an integral part in this critical process, ensuring that these life-saving organs reach their recipients as quickly as possible.
Please note that our phone lines may be busy at times. If you have an urgent matter, we encourage you to give us a call. However, if your inquiry can wait, we recommend making an online enquiry through our website.
For our customers in Western Australia, our customer service team is available from 8:00am to 5:30pm, Monday to Friday.
At StarTrack, we acknowledge and respect the Traditional Custodians of the land on which we operate, live, and gather as a team. We recognize their ongoing connection to the land, water, and community and pay our respects to Elders past, present, and emerging.
Photos
Hours open
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews
"I didn't get notified at all about a delivery and they tried multiple times then it took me a week of calling startrack to finally confirm I could pick it up from their distribution centre. Really hard to understand why such a basic thing as a delivery could be so hard and take up so much of mine and multiple peoples time to track down."
"I had a very horrible experience with this business. I had placed an order from Myer which was supposed to get delivered through startrack. After not receiving the parcel for a lot of time I checked the status which said Delivered. Apparently the delivery person had signed it in my name and claimed that it was dropped in the mailbox. I did not even receive an email that the package was delivered. The parcel is missing and I still haven't received it and very conveniently Startrack dropped all the responsibilities! Using someone else's signature/signing in someone else's name is a fraud. I would have negatively rated this company. Unfortunately that's not an option!"
"Horrible, horrible service and I suggest you avoid at all costs. The company will not provide you with a delivery timeframe outside of an 8 hour window and they will not guarantee that the driver will call you on arrival. The customer service team is beyond poor and provide no assistance at all. After wasting an entire day waiting for the trucks arrival, they cancelled at 5pm and tried to re-arrange for the next day. This would mean sitting at home again for another 8 hours looking out the window waiting for a truck that may or may not come. Do yourself a favor and avoid at all costs - I'll never, ever use them again."
"24/04/2023: The mail man delivering in 2150 needs a serious customer service check! Other mail companies are patient and kind. How ever, this person called four times to my apartment when the first time I had already told him I’ll be heading down. He said “it’s been two minutes and I have other places to be! I’m not waiting!” To think a mail man can’t wait 5 minutes for person to come down from a high level apartment is pathetic. His job is to deliver packages I’d like to think patience is a standard trait for this industry…. Or at least some respect. Terrible experience!"
"EVERY SINGLE TIME something is delivered through Star track there’s an issue. Today they’ve left a card, with no details saying I wasn’t home even though I was home all day and they did NOT press the buzzer… I check the website it says it’s delivered and signed for… Honestly… The incompetence is exponential"
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