BM Express International Services Pty. Ltd. 11 Wiltshire Street, Minto, New South Wales 2566

"Very responsive Customer Service Representatives, they keep me updated about my package. My boxes arrived on time and in good condition, very happy customer here."

"0 Rating for this service …We sent 2 boxes bound to Manila last june ,reached destination october. We waited very long then the box was opened as lots of items gone missing ..feel very sad and terrible.Will never use this service again .Totally not recommend.Im not expecting to retrieve the lost item but this review is for awareness .Maybe not all the staff of BM express is liable but this needs to be investigated .I emailed BM (as per instruction )and file a complain but no response or acknowledgement that they receive the complain or they doing action.Will definitely not recommend to anyone..Every bit and pieces in the box small or big,cheap or expensive ,its from our hard earned money and hoping that it will bring smiles to our families but it was very saddening and very disappointed!! This is our first to BM and definitely the last . Dont use this service !!!!"

"A really bad experience I had with this company. They never call back when they promise to and cancels last minute on the scheduled date and time which in my case between 3 and 6 pm without telling the customer. I wasted 3 hours of my time waiting and can’t go out or do anything. The company didn’t even call me on the day of pick up to tell me that the driver is not coming to pick up my box. I only found out that they’re not coming when I called to confirm my address with them: I’m not gonna use this company again in the future. Bad service and not even offering any compensations for their mistake. Don’t use this company."

"Dear BM, I just want to file a complaint regarding your service..you have taken our box March 28 2022 and we expect that my family will receive the box mid-May and when I tracked my box because we haven’t received any notification from you until you replied to our query via Messenger that dispatch date is May 28. What about the goods in that box that is due to expire what are you going to do about that? Are you going to pay or replace them? Is the delay due to lack of people sending boxes because you have mentioned before that you need to fill up the container van so that you can proceed with the dispatch. If we have known earlier or even notified of the delay we could’ve sent it using another courier service. We are overly disappointed with your service BM Express Australia. Will post in social media as well so people would be aware of your poor service."

"A very good experience with BM express indeed. Sent a box to Philippines, picked up at my place Oct2021 and been delivered Dec 2021. The customer service is very prompt in responding with request and active in giving updates where your package is (delays and if reached the port). They also ensure that the box is reached on the doorstep of the receiver. I am really happy and will definitely call them for my future balikbayan boxes. Good job! Hope you Continue the good service."