Great Southern Bank
585 High Street, Penrith, New South Wales 2750
About the Business
Welcome to Great Southern Bank, located at 585 High Street in Penrith, Australia. As a trusted bank and financial institution, we offer a range of services to meet your banking needs.
Please note that our Online & Mobile Banking, Telebanker, and online applications will be temporarily offline for scheduled maintenance from 03.30 am to 05.30 am AEST on Sunday 3 September. However, during this time, you can still access your money using our ATMs, EFTPOS, Google Payᵀᴹ, Apple Payᵀᴹ, Samsung Payᵀᴹ, and our debit and credit cards. If you require an up-to-date account balance from an ATM, this service will be available when we're back online. We apologize for any inconvenience caused.
At Great Southern Bank, we strive to help you save your deposit faster with our smart tools, features, and products. We understand that financial hardships and challenging circumstances can arise, and we are here to assist you. Whether you're experiencing financial stress, having difficulty making payments, or facing vulnerability due to family violence, financial or elder abuse, or mental illness, we have options available to support you.
We also provide assistance with handling a deceased estate, including guidance on what you will need and where to start. Our dedicated team is here to help you navigate through this difficult process.
Loans are issued by Great Southern Bank, a business name of Credit Union Australia Ltd. Our lending criteria, limits, conditions, and fees apply, and all applications are subject to credit approval. Please note that interest rates are current as of 10 August 2023 and are subject to change.
When it comes to loan repayments, your contract will specify the minimum monthly repayment amount. However, you can arrange with us to make repayments on a weekly or fortnightly basis to suit your financial situation.
We also offer discounts off the Basic Variable Reference Rate for eligible customers. These discounts are available for new home loans with a minimum application amount of $100,000 or for switching or restructuring existing home loans that include new borrowing of at least $10,000. The interest rates and discounts vary based on the loan purpose, repayment type, and Loan to Value Ratio (LVR).
Please note that the LVR means 'Loan to Value Ratio,' which is the amount of your loan divided by the valuation of your property. Changes to the LVR during the life of your loan will not affect the discount provided at the time of loan approval.
To help you make informed decisions, we provide a comparison rate for our secured loans. This rate is accurate for a $150,000 loan over 25 years. However, please be aware that different terms, fees, or loan amounts may result in a different comparison rate.
We are currently offering a special promotion that includes $0 Establishment Fee. This offer is available to new or existing customers applying for a minimum application amount of $100,000 or more. To be eligible, applications must be received between 31/08/2022 and 31/10/2023 and settled by 31/01/2024. We reserve the right to withdraw or amend this offer at any time without notice.
If you're in the process of buying a property, applying for pre-approval can help you determine the maximum amount you can borrow. Pre-approval means that a lender has agreed to lend you a certain amount of money in-principle, providing you with confidence and certainty during your property search and negotiation process.
Lastly, we would like to inform you about the Australian Government initiatives designed to support eligible Australians in building or purchasing a new home sooner. These initiatives include the First Home Guarantee, Family Home Guarantee, and Regional First Home Buyer Guarantee.
At Great Southern Bank, we are committed to providing exceptional banking services and assisting you in achieving your financial goals. Visit us at our Penrith branch or explore our website for more information.
Photos
Contacts
585 High Street, Penrith, New South Wales 2750, Australia
Opening hours
Monday:
09:30 - 16:00
Tuesday:
09:30 - 16:00
Wednesday:
09:30 - 16:00
Thursday:
09:30 - 16:00
Friday:
09:30 - 16:00
Saturday:
Closed
Sunday:
Closed
Reviews
"Whilst its nice to have a bank with old school principles: this bank seems stuck in the dark ages. I do not recommend this bank whatsoever if you need things to be done swiftly."
"Just recently went into the Penrith Westfields branch to open a new joint account and couldn’t be more happy with the customer service I received. Marie Bryant helped with setting it all up and was so helpful and friendly. I would highly recommend Marie and could not fault her in anyway. I will be back to see Marie in the near future to set up accounts for my children and have already told friends and family about the positive experience I had."
"If I could leave zero stars I would....All I can say is "WOW", absolutely the most useless bunch of people in the banking industry, 5 minutes it takes to open an account online they state....rubbish, 5 days and still can't open an account for my daughter, even after a trip to the branch, then several hung up follow up calls to HQ, finally get through to someone and still can't get any help, and all because the application online won't recognise my daughter and I being related because we share a different surname on the medicare card, the same card I used to verify both our identities (which the system had no issue accepting). I have opened numerous accounts online over the years and never have I ever had an issue, and that includes accounts for my kids, If this is how difficult it is just to open an account, I can only imagine how difficult it will be in the event of a problem. In the end I told the "supervisor" to delete the application and I'll go elsewhere...he was good with that, saying "ok". Can't complain about the customer service...there is none. Lol"
"The bank is shut now due to covid, it still says it’s online so I just wasted my time going there. Think of your customers and update your website! So annoying!"
"The best ever customer service and great credit union"
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