SARAH & SEBASTIAN Armadale | Fine Jewellery & SOLDERED Bracelets

"I had an appointment to have a bracelet soldered at the Armadale store. Justin was helpful, patient and passionate, he made it a great experience. Thrilled with my bracelet!"

"My partner & I came in to re-solder our bracelets on Aug 6th that we originally got in Sydney in April 2022. We had a booking for 2:45 & 3:00pm. We didn't get to sat down for our appts til 3pm. We came into the store a bit early around 1pm to confirm appts and then came back again around 2:30pm, we were handed iPads to fill out waivers and that was the extent of our "customer service". We browsed the cabinets for about 15 mins waiting for our appt, in which time, none of the two girls working asked if we wanted to look at any pieces, if we had any questions, were interested in purchasing anything, etc. We were hoping to purchase an additional piece but didn't feel comfortable approaching them as they seem unbothered and disinterested in helping. Around 2:50pm, I approached one of the girls to ask if the jewelry was going to be cleaned prior to appt and she took our bracelets without saying much else. There were two other customers getting soldered bracelets & their appt didn't end until 3pm, not sure if they were a walk-in but our first appt was scheduled at 2:45pm. No one working gave us any updates about appt time and we just basically stood around waiting for the appt. It felt our time was not taken into consideration as no one checked in on us until Justin called us over for an appt after giving the other two girls there a lengthy farewell and a mention to add a "positive" review while we were just kind of of awkwardly standing to the side. Very disappointed with our experience as our first visit in Sydney was nothing but spectacular, feeling welcomed and helped the whole time. The whole experience left a really bad taste of our love for S&S."

"Such an incredible experience! My fiancée and I had the pleasure of dealing with Grace, who helped us select our dream engagement ring. Grace was so knowledgeable about the products and kept us up to date with the ring's process from start to finish. We also dealt with Georgia, who was just as wonderful. I can't wait to return to select our wedding bands next!"

"Impeccable customer experience provided by the team especially Justin as he worked his magic in soldering the bracelets! He was very helpful with sizing so that my pieces fit my wrists perfectly. He was also very friendly and accommodating to our requests. Highly recommend this shop and such a unique experience with high quality dainty bracelets."