Hollard Insurance
465 Victoria Avenue, Chatswood, New South Wales 2067
About the Business
Welcome to Hollard Insurance, located at Victoria Avenue, Chatswood, Australia. As a top 5 insurer in the country, Hollard is an independent and privately owned company that takes pride in supporting a range of broker businesses and leading insurance brands.
At Hollard, we underwrite a diverse range of general insurance products, including motor, home, contents, business, bicycle, and pet insurance. We offer these products both directly and through partnerships, enabling us to provide a more innovative and comprehensive range of insurance options.
We are honored to have been recognized as Australia's Best Workplace for Fathers at the 2023 Australian Father of the Year Awards. This award highlights our commitment to supporting fathers and families through our parental leave and flexible working policies. We believe in creating a work environment that empowers fathers to be actively involved in their children's lives.
With a Financial Strength Rating of A- (Excellent) from AM Best, we assure you that our balance sheet strength is strong, and our operating performance is adequate. Our neutral business profile and appropriate enterprise risk management further contribute to our credibility as an insurer.
In exciting news, Hollard Holdings Australia Pty Ltd has recently completed the acquisition of the General Insurance business of Commonwealth Insurance Limited from the Commonwealth Bank of Australia. This acquisition strengthens our market share in Australia and solidifies our position as one of the top five general insurers in the country. Additionally, we have established an exclusive 15-year strategic alliance with Commonwealth Bank to distribute home and motor insurance to their customers.
Please note that as of July 18, 2023, our registered business address and principal place of business will change to Level 5, 100 Mount St North Sydney NSW 2060. This update applies to all Policy Documentation.
Hollard Insurance Company Pty Ltd (ABN 78 090 584 473, AFS Licence No. 241436) is the insurer of the general insurance products offered on this website. The advice provided on this website is general advice only and does not take into account your individual objectives, financial situation, or needs. We recommend considering your specific circumstances and reviewing the relevant Product Disclosure Statement (PDS)/Policy Wording before making any insurance decisions. The PDS/Policy Wording and Target Market Determination are available from the relevant provider acting on behalf of Hollard.
Choose Hollard Insurance for reliable and comprehensive coverage that meets your needs. Trust in our expertise and commitment to providing top-quality insurance products and services.
Contacts
465 Victoria Avenue, Chatswood, New South Wales 2067, Australia
Opening hours
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews
"This insurance company is an absolute joke. My Mother was recommended this company through her bank and I have no idea why. My Mum called 8 weeks ago to lodge a claim of a broken heater and to this day has not received any indication of when an assessor would be coming to look at it. She has had to call multiple times to follow up & each time has been greeted with quite rude responses from their staff stating “someone will contact you within 8 weeks of making the claim”… we are still waiting. Extremely unimpressed with the lack of compassion & understanding given it is freezing cold temperatures at the moment. My mother is a diabetic and has had to endure covid & the flu all whilst having no heating. Do not recommend this insurance company, they do not have their clients well-being at heart."
"I had a car accident where I was not at fault. It has been 2 weeks and no one has called me. I have had to do all the calling, while being on hold for long periods of time each time, and lots of back and forth, gathering information for them even though it all would be in my police event number just so they would waive my excess fee. I am without a car because apparently you have to add a loan car as an extra in your full comprehensive cover. (I pay nearly $1000 a year?!) I am pregnant, have a 14 month old and working. I also had to purchase a new baby seat but have to wait till a final decision has been made before I can get my money back? Communication has been absolutely terrible, everytime I ring no one can really help me. No replies to my emails. This has caused me more stress in an already stressful situation."
"If I could give zero stars I would. They took 12 months to determine a legitimate claim which was well within the coverage, seeking additional information regularly making it extremely difficult to keep track of.. spoke to a different person every time, one of whom told me to keep the policy open while the claim was active which after months of paying the premium I found that this was not true and they won’t reimburse these fees because I can’t tell them the day and time of the call to verify it. I had insurance through ‘Real Insurance’ which I will now be cancelling."
"They don't even look my claim ,send me with wrong detail message, I ask for the report of the assesors but wait 1 month for nothing I try to call many times but just all day sit n wait for them to transfer after few hours phone just cut off, They send 2 guys come for inspections ,the first one come going inside the house for just 2 minutes and go, do not check anything. The second one come,he climbed up my roof walking back and forth then climb down,after he gone .it was raining and the water is licking from the roof to my ceiling. I phone them give someone come to check but they don't respond anything Very disappointed and frustrated Have no even one word to describe about them"
"HORRIBLE!!!! BE AWARE!!! I bought insurance through Commonwealth bank $600 over priced per year for comprehensive car insurance no hire car included. They took their sweet time, i had to always follow up, never received a call from them. They are inexperienced, gave me a hire car and it wasn't even on my policy, thank god because of a complaint i didn't need to pay for it. I mean look at their rating!"
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