Sew Fix Sewing Machine Repairs 22A Aster Avenue, Carrum Downs, Victoria 3201

"Great little sewing shop. I needed a certain foot for my Brother machine and the team here were able to order it in for me at a great price ( they not only price matched to another store they also took another 5% off.) Easy and efficient customer service and happy to help. Thank you so much team."

"In the starting they were good, but after few months the owner named Mark changed alot. I was keep calling to book due service and every time the lady and guy in front was telling me we will pass it on and now 4 months still no response, no one showed up for service. No response at all."

"Joanne is a legend. She helped explain all the differences to me as I barely know anything about sewing machines. Bought an industrial sewing machine and an overlocker as I was very pleased with the customer service. And also, their prices are cheaper than private sales on fb market place if I put into account servicing and transporting costs. Bought them for my peace of mind"

"Jeff and his team are very professional and customer focused. I asked for 2 old machines to be serviced within two weeks, as I’m moving house- to the country. Jeff promised to have the machines ready on time. He rang me within a week to say they were ready. This helped me greatly. It also included him getting in a part for one machine. I was hesitant to go with Sew Fix due to some negative reviews regarding time frames. I ended up ringing Spotlight to see who they used. They use Sew Fix. These negative reviews seem to be misleading. Sew Fix were fabulous- and Spotlight recommended them very highly to me. Go Jeff and crew! Thank you so much. Andie."

"I called 2 weeks ago to inquire about getting my sewing machine serviced. Spoke to a lovely lady who was very helpful with information & costs. Dropped the machine off for service last week (on the Wednesday). Checked the turn-around time for service to be done, and confirmed whether advertisement of approx 4 days was still accurate. Was advised that 4 days is usual turn-around time, but that they weren't incredibly busy, so might be able to get service done in a slightly shorter timeframe. Called this past Tuesday, as had not heard if/when my sewing machine would be ready to pick up. Was told they've been really busy and no-one has had a chance to assess my machine yet, but should get to that within the next couple days. Called again after lunchtime yesterday & was again told that no one has had a chance to assess/service my machine yet, but that they would do so this morning & I should be able to pick up the machine today. No update received by lunchtime today, so I called to follow up yet again. Only to be told that my machine had still not been serviced. I told the guy of the all the follow up I had done, only to continually be given the same or similar reply & that I wasn't happy about being mislead and checked if I could pick up my machine. He very rudely and abruptly said that I could pick it up & equally rudely and abruptly hung up the phone. I honestly can't comment whether the repair or service would have been good, as their lack of customer service didn't actually allow for it to get to a stage where I could comment on that - hence 1 star rating. Rating would have been 0 stars, but I had to choose something, else not possible to post. The lady who attended to me, when I picked up my machine was lovely and very apologetic, though."