Cranbourne Auto Electrical and Mechanical - Repco Authorised Car Service 10 Cooper Court, Cranbourne, Victoria 3977

"I would strongly not recommend Cranbourne Auto Electrical and Mechanic. I took my car to Rob who assessed my car for an electrical fault. He advised me that I needed a new alternator at $460. I thought this was unusual as this didn’t match the symptoms of my car. I decided to get a second opinion. Upon telling Rob, that I was going to take it to a family friend for a second opinion he immediately changed his tone and was not very friendly. Two days later I took the car to another mechanic who told me the alternator was in perfect working order, and all that was needed was cleaning of the battery terminals and fixing up of some loose wiring and connections. The car has been working perfectly since, and thank god I didn’t get a the alternator replaced as Rob recommended. I was very disappointed with what appears to be a lazy assessment by the mechanic, and the lack of interest when assessing the electrical fault properly with my car. I was also disappointed with the unprofessionalism when notifying that I was going to get a second opinion."

"Been seeing Rob for motor servicing and electrical needs for the best part of a decade and a half. His expertise, service and the customer experience is always outstanding!"

"Did a booking to replace starter motor via phone on Wednesday, 15th Feb 22 at 8 am. I could not call and confirm the booking on the day prior for lack of time. I called Cranbourne auto electrical on the day at around 8:15 am to confirm if they had the part and if I could bring the vehicle in ASAP and the business owner confirmed yes. So I called the tow truck who picked the car up at 9:30 am. Reached there at 10 am. I spoke to the owner (Rob) and he started confirming my contact details. I started the conversation by saying I am sorry I was late, as I wanted to confirm the booking before calling the towing company. I told him if I got a confirmation via email or sms I would have come on time. And the owner replied saying, “are you telling me my staff are inefficient in not sending a written confirmation”, “I am not obliged to do that”. Then I replied by saying that is what I experienced with other businesses. At this point something clicked in him and he said “it is my choice to take a job or not, you made me upset and so I have decided to not take your job anymore. I said, “I called before coming, I hired a towing truck after you said yes” But he replied “you made me upset and I have decided to not do your job”. I said I am sorry if I upset you, but this is not good business practice, I paid someone to bring my car here, after you said yes to this job over the phone. But he just kept reiterating that I made him upset. I asked him for a reason. He said he already told me and asked me to leave the premise. But I was still hopeful for a change of heart so stayed and tried to convince him. But then he started pushing me through the doorway and two staff members came to help him push me out. All I was trying to do by standing there was to try to reason to his humanity. To no avail, and when I spoke to the tow driver about what happened, the owner kept asking me to leave his premise. I guess he was having a bad day, but that doesn’t mean he can take it out with his customers. So this was my experience, I have been waiting for a tow truck pickup (2 hours and counting) while writing this review. Moral: Get a written quote from this business, otherwise they might just their mind and you won’t be able to do anything about it."

"Thanks to this amazing auto electrical on servicing my car after my electrical wind down windows stopped working and I could not get the window back up. Only a couple days before two public holidays leading into the weekend and Michelle on the phone was very understanding of my situation and managed to squeeze me in on the Wednesday. Thanks so much!"