Richard Waters Electronics

"DO NOT USE THIS CONMAN!!!! I’m only sorry I did not read these reviews before having Richard come out to check on my plasma TV that is not working. Unprofessional, rude, unhelpful and a ripoff! We had discussed details over the phone but upon arrival he exclaimed ‘oh I didn’t know it was that old’ The TV is not fixable and his call out fee was $169 ONE HUNDRED AND SIXTY NiNE DOLLARS. His fee was not discussed during the phone call, an absolute ripoff."

"Please do not use this man. We explained issue with our TV to Richard over the phone and he insisted he needed to see the TV to diagnose. He came to our home and sighted the issue, as described to him, for no more than 60 seconds before he claimed it was not able to be repaired and insisted on a $119 call out fee. He did not advise that any call out fee was payable earlier and we would not have made an appointment if we had known. He clearly knew before arriving at our house based on the description of the issue with the TV that it was not able to be fixed - he attended just for a call out fee, he had his payment device in his hand as he walked in the door."

"I was originally quoted the job over the phone by Richard and the job was rescheduled (twice) for some extra data points in the house. Once the person arrived to complete the work, it was like I was an inconvenience due to the house being two-storey - which was communicated and thus quoted. Once the job was completed, I was then presented with an invoice of 3 times the price quoted and not once was this discussed during the installation. Further to add insult to wound, I'd discovered that 1 of the data points was not correctly installed and called the Richard to advise. I was promptly told that I was incorrect, didn't know what I was talking about and to prove what was wrong via email. I've subsequently sent full details of the fault and he'd committed to fixing the following week. Now nothing. What a disgrace. Terrible business ethic and would not want anyone to go through the same rubbish. Update: Oct 2022. Following on from the above, I ended up taking Richard to VCAT. What an ordeal. He continued to advise me he never received the information from VCAT - nothing to do with me - to telling me that I was still wrong and that he would pay on a small amount of my claim. Upon having the VCAT hearing, Richard didn't turn up nor did he submit any material - I wasn't surprised. VCAT order was made in my favour. Following that, he contacted me and then complained that he didn't know anything about it. He continued to not comply - pay what was now required by the VCAT order - so I was forced to now advise VCAT that I wanted to take him to the Magistrates Court. Only then, Richard paid in instalments. At no stage was Richard accommodating to the VCAT order. I would never recommend his services to anyone."

"One of his people came out about 3 months ago in Reservoir and changed over 1 wall mounted tv to another. Charged nearly $300 which I think is excessive. After nearly a month of trying to get my audio working through a Sonos speaker, I discovered the optical cable he supplied is not working. Rang Richard a number of times and left message and e-mailed him, all with no reply. Now he does not even answer the phone. Do yourself a favour and find someone else more professional."

"The rudest man i have ever dealt with in business. I had one of his workers come out to address the problem with my security, the problem was not fixed and i got charged $119 for half an hour. I then called Richard to discuss that i still have the same problem, he basically dismissed me ! In a few words i was recommended to book another call out fee to see what we can do ! Robbery in one word ! I should have read his reviews before calling him ! I DO NOT RECOMMEND THIS GUY AT ALL !"