Direct Freight Express 57 Somersby Falls Road, Somersby, New South Wales 2250
About the Business
Direct Freight Express is a renowned establishment located at 57 Somersby Falls Road in Somersby, Australia. As a point of interest, this institution has built a strong reputation for providing reliable and efficient freight services across the country. With additional branches in Urangan Hervey Bay QLD, Western Junction TAS, and Marrangaroo NSW, Direct Freight Express has established a wide network that caters to the diverse needs of its customers.
Situated at Unit 2, 9-15 Ellengowan St, Urangan Hervey Bay QLD 4655, Direct Freight Express offers seamless transportation solutions to businesses and individuals in the Queensland region. Whether you require freight services for commercial purposes or personal use, their dedicated team is committed to delivering your packages safely and on time.
For customers in Western Junction TAS, Direct Freight Express has a convenient location at 48 South Translink Avenue. This branch serves as a hub for efficient freight operations, ensuring that your goods are handled with utmost care and delivered promptly to your desired destination.
In New South Wales, Direct Freight Express operates out of Shed 3, 752 Castlereagh Street in Marrangaroo. With their extensive experience in the industry, they have gained the trust of numerous businesses and individuals in the region, offering reliable freight services that exceed expectations.
At Direct Freight Express, their commitment to excellence is evident in every aspect of their operations. From their state-of-the-art facilities to their experienced team of professionals, they strive to provide top-notch service that meets the unique needs of each customer. Whether you require same-day delivery, express service, or specialized handling for fragile items, Direct Freight Express has the expertise and resources to meet your requirements.
With a strong focus on customer satisfaction, Direct Freight Express prides itself on its efficient tracking system, which allows you to monitor the progress of your shipments in real-time. Their friendly and knowledgeable customer service team is always ready to assist you with any inquiries or concerns you may have, ensuring a seamless and hassle-free experience.
Whether you are a small business owner, an e-commerce retailer, or an individual in need of reliable freight services, Direct Freight Express is the trusted choice for all your transportation needs. With their extensive network, commitment to quality, and dedication to customer satisfaction, you can rely on Direct Freight Express to deliver your goods safely and efficiently, every time.
Photos
Location & Phone number
57 Somersby Falls Road, Somersby, New South Wales 2250, Australia
Reviews
"Would like to give a shout out to Ryan who delivered a parcel for me today in Wyoming. I answered the doorbell remotely and was almost home. He waited for me to arrive, followed proper protocol to get my signature (rather than taking my word for it that I would be home soon) and refused my tip money for waiting. Absolute gentleman please give him my praise and super friendly and polite too! Thank you :)"
"Super helpful and got our parcel to me for when I needed it. Thank you for your customer service."
"Extremely disappointed in the online communication of this company. I was informed by email my items would be delivered "by the 9th Feb." so I took the day off work to receive my items. The online tracking option was not updated and was actually useless in providing any helpful information at all. When I rang, the person on the phone was very polite, but said my delivery was in transit and would not be delivered on the day I was informed in writing it would be. I was advised it would be delivered the next day. No time frame was given. This morning I looked online to track it and the status said "on board" - what does that even mean? On board where? And approximately when would it be delivered? I sent an email but no reply, then received an auto generated email with no helpful information at all. So once again I phoned the company and spoke with another very polite person who said my items were scheduled for delivery by 12pm today. Here's hoping! My advice to anyone using this company - don't rely on their website, and definitely don't take the day off work until you have spoken to a real person who can inform you correctly of a reasonable time frame for when your items will be delivered. You may be out of pocket at least 2 day's wages at a minimum. The two people I spoke to were very polite, professional, and most importantly, informative and helpful."
"Cannot express my disgust at the service strongly enough. I received a Delivery Notification email that said in large blue lettering at the top "Your Delivery is its way", and a few lines down the email... scheduled for delivery the following day. No further instructions on the email e.g. what, if any, further contact to expect from the company prior to delivery. After waiting all of the following day I contacted the company, and was told that they had no record of even picking up the goods yet. It's very simple Direct Freight: don't send an email saying the goods are on their way when you don't even have them & especially DON'T give a "Scheduled for Delivery by" date. You can't schedule for delivery what you don't have! It's very misleading. And, to make matters worse customer service team tried several times to refer me to/blame the sender when the entire issue was poor communication from Direct Express"
"I missed the delivery of two big parcels yesterday. Rang Direct Freight Express 8:30am. Waited on phone for 10 minutes, which is the norm everywhere these days. Call centre in Sydney very polite and professional. Arranged for pick up at Somersby depot as needed asap. Steve and Ash excellent service. Even carried parcels to my car. Thanks"
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