Laser Clinics Australia - Zetland East Village 4 Defries Avenue, Zetland, New South Wales 2017

"I have never written any negative feedback before, but this time I feel compelled to share my experience to make people aware and prevent them from making the same mistake. I want to emphasize: PLEASE DO NOT PAY IN ADVANCE to this clinic. They will take advantage of that and charge the full amount without providing any service. My unfortunate experience began when I had to reschedule my appointment on Sunday. Despite visiting their clinic multiple times and being a customer for a year, they never verbally informed me about this policy. I was shocked when one of the team members disclosed that such instances are quite frequent, indicating that taking advantage of people's unfortunate situations has become their practice. To my disbelief, even after requesting multiple times and being a loyal customer for over a year, they still charged me 99 AUD without providing any service. This lack of empathy and outright rudeness towards customers is deeply disappointing. I am left wondering, if I hadn't paid in advance and simply rescheduled, how would they have applied this unfair policy? Beyond the financial issue, their behavior was extremely rude. Charging such a substantial amount (99 AUD) without providing any service and then treating customers with disrespect is unacceptable. I cannot comprehend such behavior from a professional establishment. I strongly advise against visiting this clinic. They attempt to shift blame to customers, claiming they incurred losses due to non-attendance, as if they only operate for a single customer. Additionally, they display double standards; if you're slightly late for 2 minutes, they cancel your appointment, but if you arrive on time, they keep you waiting for 10 minutes. Overall, my experience with this clinic was overwhelmingly negative, and I have decided not to visit any laser clinic in the future. I hope my feedback helps others make informed decisions and encourages the clinic to improve their practices."

"Had the best treatment and experience at this clinic. The girls have been extremely patient and wonderful as it’s been a while since I had my last treatment. And they also have great offers on all the time! Would highly recommend."

"Had the best laser treatment and experience at this clinic. Mona was absolutely wonderful and made the whole experience very smooth. I was a bit nervous as it had been a little while between my sessions but Mona was fantastic! I can honestly say she was the best therapist I have had since starting laser hair removal. Have booked to go back and have more sessions with Mona."

"Absolutely loved my service today came in for a laser treatment and asked the lady for some help with my skin! Zeinab made me feel so comfortable and helped me with what best suits me. She answered all questions and was such a bright person to speak with! Honestly can say best service ever with Zeinab!"

"Have been attending for awhile now and each visit has provided me with excellent results. Manager Alexandra Davies is a professional therapist who is amazing at what she does. Friendly salon with a great location and free parking"