The Good Guys Caringbah 152-158 Taren Point Road, Caringbah, New South Wales 2229

"Beyond pathetic. Travelled to this store from Casula after being told and confirmed, that they had a dishwasher in stock. When we arrived were told it is now discontinued(?!) and they don’t have one, but to pay approx $600 extra for one similar. Spoke to the manager Phil, who said we were wrong, they always had them in stock but it needs to be ordered in. Waited over a month for an update and no one could tell us anything. Not even their head office. I received a text message on Saturday saying order is ready for delivery, and to choose a day for drop off. Got a text message to confirm that appointment was booked. Sat around and waited until 4pm on Monday and called the good guys to check time of delivery. Surprise! It’s not coming today. They don’t have a truck available to come out this direction!! Why let me book it? Why would I receive a confirmation text? Why do you not let your customer know about delays? All staff are useless. Do not waste your time and money."

"I returned a laptop for repairs because they refused to replace or refund and it came back damaged and missing a screw. The laptop was sent for repairs again, but it's been more than a month and I still have not any update on the progress. It's closing on two month that I have been without my laptop and my efforts in contacting them through the website and email has been ignored. As my only option I have contacted NSW Fair Trading."

"I have purchased two air conditioners for just over $1500. I then paid near $1600 to get the air conditioners installed. On the day I was charged another $710 from the installer. After paying all this money they then went and left all the packaging in my driveway. I have spent thousands of dollars at Caringbah Good Guys, as I have just moved from Qld and had to purchase new items for two houses. I will never use them again. There is no customer service and the prices are exorbitant. If I knew I was going to be charged more money I would have sought my own installer. I contacted the store and the employee stated that sometimes happens. I would not recommend this company."

"If I could give zero stars I would, I work six days a weeks so i had to take a day off to be home on the scheduled delivery day, On the delivery day no one from the good guys called to let me know what time my delivery was coming, when I called the store to ask they hung up in my face , when I called back to ask to speak to a manager I was put on hold for 30 minutes and they hung up again and to top things off my delivery never came. It’s safe to say I’ll asking for a refund and will never shop here again."

"Can't complain about the customer service.....there wasn't any. I walked into the kitchen section with $4000 in my pocket ready to spend on a new oven, cooktop and other appliances, after waiting for over 15 minutes not one salesperson approached me. There weren't many people in the store, and I saw a couple of salespeople chatting to each other rather than helping customers. I'll be spending my money somewhere else that appreciates my business."