Salvos Stores West Gosford 30B Central Coast Highway, West Gosford, New South Wales 2250

"Prices have risen. Aren't they suppose to be there to offer things at a better price. They get the merchandise for free. So why the price rise"

"Amazing helpful staff!!! Asked for a 70's retro top and she found one straight away. Great price as well ($3)"

"Don't bother donating furniture. They don't accept anything unless it is absolutely perfect. Even perfect things they don't accept. We wanted to donate two lovely dining chairs in perfect condition but the wouldn't accept them because their wasn't 6 of them. So don't bother donating furniture to them. Give them to a charity that wants and can use it."

"I had some good quality pieces of furniture which I was unable to store in a way that would protect them from the weather. I could easily have sold them, however I decided to donate them instead. With the current situation with COVID-19, my wife and I felt that people were in more need than ever. I spent an hour and a half cleaning them well and then loaded them into my trailer to take to the Salvos Store. I had been called to an emergency job so I took the furniture to drop it off on the way. Before doing so, I checked the Salvos Store West Gosford website and saw that it stated that it was open. When I arrived at the store, I was briskly told by the male staff member that the store was closed. When I showed him that the website said it was open, he very rudely said "I don't care what the website says - the store is closed". I was obviously frustrated that I had gone to the effort to clean and load the furniture (some of which was heavy) to then be treated with rudeness. If he had been polite and understanding I would have accepted the situation. When I told him that I had gone to some effort and travelled some way with the furniture, he actually threatened to notify the police that I had travelled more than 5 kilometres so that they could issue me with a fine! When I informed him that the restrictions allow a person to travel anywhere within their local government area or 5km (whichever is greater), rather than apologise or say he would check, he again told me he didn't care! I then asked him if he could let Salvos management know that their website incorrectly states that they are open in order to help other people thinking of donating. His response was a very rude "NO" and "YOU CALL THEM!" In the end with a very surly manner he took the donations. I have never been treated so rudely and even threatened by someone who was ignorant of facts. It has made me reluctant to donate to this store again."

"Very well organised...parking right out front. Lovely staff. A good range of kitchen, china... clothes arranged by size and category...spacious...not a lot of furniture .. and money you spend hours to a great cause. Drop off around the back with clear info as to what is useful ..with parking."