Revesby Family Clinic 17 - 19 Marco Avenue, Revesby, New South Wales 2212

"After being told I need to see a Dr to get my Daughter's Asthma plan reprinted and her prescription renewed, I spent no more than 3 minutes in Dr Elhafi's office before leaving. I then received a call from the admin team requesting immediate payment of $75! When I queried this I was put on hold to then be told by the 2IC 'it's up to the Dr to decide if they will charge for their service'. The Asthma plan was renewed with that same Dr in late Feb and medication has been redone every year through this practice since her birth (now 11years old)! No new patient info, no additional tests or examinations required, just hit print on docs already in the system... Appalling!"

"I emailed wanting to chat privately on the ipn website over fees and the sms messages I get regarding abnormal results. It’s been about 2 weeks and no reply as yet from a estimated 2 business days for a reply. I did call the medical centre before I sent an email to feedback. I was sending feedback back on my response from the staff at the desk. They couldn’t explain why I was sent an abnormal blood test results. Especially after the cardiologist told me I had a wonderful result Also I didn’t like his staff just said I could talk to the doctor to try and get him to bulk bill me as a favour. I don’t like trying to do deals this way. It was very easy to find another practice who bulk bills only 5 minutes away. So my issues are now sorted"

"I have gone here for years because it is close to home. I think I've had every doctor. The only ones I would want to see are Dr Fardy and Dr Hasnat, but Fardy only sees his existing patients and I can never find an appointment available for Hasnat. Reception staff are bored, indifferent or downright rude 90% of the time. Now, to top it all off, they have stopped bulk billing. Wanted to charge $75 for an appointment just to get a new prescription. This entails going in, telling them what you need, getting your blood pressure taken (maybe), and them printing out a script. You're lucky if I'm in there for 5 minutes (2 minutes is my record). I'm not giving you $75 for doing next to nothing - and that's usually after waiting well after the appointed time. Will be finding somewhere else to go, or just getting prescriptions online. As there were only 2 people in the waiting room that used to be packed this morning, I suspect I won't be the only one."

"Terrible waiting times and several sms messages stating to book an appointment for ABNORMAL results, strangely I hadn’t been in for over 8 mths…only to find out from the nurse I it was a year ago. My actual test was a NON abnormal MAMMAGRAM result. I believe this is a way of them to get more revenue, urging people to “book in”. It has also happened to my husband."

"Phone consultation appointments are made for a reason. I even called to remind the staff that I was waiting for the Doctor's call after an hour had lapsed for my appointment and I was assured the Doctor was going to call me as he was behind schedule. 2 hours later when I did not get a call from the Doctors I called again the clinic and I was advised the Doctor had left the clinic for the day. Imagine my surprise and disappointment at the lack of care and responsibility from the staff of this clinic."