Converse Factory Outlet 19 Roseby Street, Drummoyne, New South Wales 2047

"I was here about a week ago and the service was impeccable. The staff were ALL so nice and friendly and I will definitely be shopping here again."

"I am writing to bring to your attention a deeply distressing experience I had at one of your Converse stores recently. I am extremely disappointed and saddened by the discriminatory treatment I received from one of your employees, which I believe is not aligned with Converse's values of inclusivity and respect. On today 14th june time-3:45, I visited your store located at birkenhead. While browsing your merchandise, I approached the checkout counter to make a purchase. At that time, there were no other customers present in the store. However, the employee, a young woman with fair skin, exhibited a behavior that can only be described as disrespectful and discriminatory towards me and my partner. Despite our attempts to engage in a polite manner and proceed with the payment, the employee consistently ignored us. It was as if our presence was inconsequential and unworthy of her attention. We tried to communicate our intention to purchase the items, but our words fell on deaf ears. It became increasingly evident that her dismissive behavior was intentional and aimed specifically at us. To our astonishment, when we expressed our concerns, one of my companions made a comment implying that her treatment towards us might be influenced by racial bias. In response, the employee callously replied, "Yup, thanks," further confirming our suspicions of racial discrimination. This remark not only validated our feelings of being targeted but also left us deeply hurt and offended. I want to emphasize that no individual should be subjected to such discriminatory treatment, especially within the premises of a well-known brand like Converse. It is disheartening to witness racism in any context, but particularly distressing when experienced during a routine shopping trip. This incident has tarnished the image of Converse for me and has left me questioning the brand's commitment to diversity and inclusivity. I kindly request that you thoroughly investigate this matter and take appropriate actions to address the issue. It is crucial to ensure that your employees receive the necessary training to promote respectful and inclusive behavior towards all customers, irrespective of their race or ethnicity. I also urge you to reevaluate your internal policies and procedures to prevent such incidents from occurring in the future. Moreover, I expect a formal apology from Converse for the distress caused by this incident. I believe it is essential for the brand to take responsibility for the actions of its employees and to demonstrate a genuine commitment to fostering an environment that values diversity and treats customers with respect. I trust that Converse will take this complaint seriously and address it promptly. I hope that appropriate measures will be taken to rectify the situation and prevent any recurrence in the future. As a loyal customer, I would like to continue supporting Converse, but it is imperative that this issue is effectively resolved. Thank you for your attention to this matter. I hope that by addressing this issue, Converse can reaffirm its commitment to equality and customer satisfaction."

"Overall, it's good. Shop has many different Converse shoes. Two things I would say is changing rooms are not clean and the staff manner is not professional, but they are friendly to talk."

"Absolutely love these shoes!!!! The store offers wonderful styles and discounts. The staff is super nice."

"They say get one and 50% off second one. But they always scan expensive one first, and cheaper one after. It’s not discount at all. It happened to me 4 times. Haha"