Lumus Imaging Kogarah Princes Highway, Kogarah, New South Wales 2217

"Had a wonderful experience here, Aya at reception was great at what she does, while Rohan who completed my procedure was excellent. Made me feel very comfortable not awkward at all for what is a bit of an awkward procedure. Rohan was very professional, informative and with my husband in the room we were both very comfortable and impressed with the service he provided. Thank you."

"I called 4 or 5 other clinics today attempting to schedule a same-day ultrasound to check for DVT. Each of those clinics advised me that this could be life threatening and that I should get the scan done urgently, but none were able to accommodate me today. When I contacted Lumus Kogarah and told them what my referral was for, they asked how quickly I could come in and arranged a slot for me more or less immediately. While I appreciate that this sort of approach to urgent scans may sometimes impact upon scheduled appointments (I don't believe it did in this instance) I was extremely grateful that my situation was taken seriously and feel I would have understood if on the other side. Mark, the sonographer was professional, friendly and answered all of my questions clearly. Overall, an excellent experience and I am again grateful for the clinic's serious approach to performing potentially urgent scans. Thank you!"

"My physio requested for me to have an MRI. I called Lumus yesterday and got an appointment today at 131 Princes Hwy Kogarah. I got there at 6.55am and from the moment I arrived (on crutches) I was looked after and assisted by lovely Vicki. Vicki went out of her way to help me. I received earplugs, earphones and was completely comfortable during the process. Afterwards, Vicki packed my images and paperwork into a plastic bag to make it easier for me. What a pleasant experience on a rainy morning with an injury. Great customer service and care with extremely friendly staff! Mechelle"

"Their biggest competitor in the area is always booked out, so it's much easier to find a spot in Lumus for either scan, x-ray, mri or even injections. Their staff are friendly, but they could comunicate better when they are running behind. In my first visit, I waited for 50 minutes and I was really frustrated because nobody warned me they were late, and didn'toffee any explanation when I asked if something was wrong (around 40min waiting) even though, I arrived 15 minutes early, as requested. In my second visit, they attended to me straight away (which was a surprise, as I almost arrived late as a result of my previous frustration). I wish they had digital forms that we could fill in advance, or on your phone. That would also make things more practical in my opinion (not sure if is feasible). It's weird that they have 3-4 staff in the reception, but only one of them welcome customers (she is always busy, poor lady). The others only answer for calls, I think. Their competitor normally prints scans in the same day, but my doctor received my scan the say after, so it wasn't that bad. In overall, I recommend Lumus. I just hope they improve a bit on customer service, perhaps they need more staff? What about a little queue display? Something to help you how much late they are behind, if they are... I don't mind having if appointments are late, it happens to everyone, but transparency gives trust and avoids stress."

"The x-ray technical was fantastic - quick and efficient and friendly. I went on a Saturday morning and the wait time was left than 10mins. No need to print the referral from GP if it’s been provided by email you can email it to the medical receptionist there when checking in. Entry is via South St, not the Princes Highway. There is street parking however it’s not easy to come by. There are two parking stations nearby - the St George private hospital car park behind the imaging centre - approx $10 for one hour. There is also a public car park up the road that a little less expensive."