ECCO Macquarie Centre 2066 Waterloo Road, Macquarie Park, New South Wales 2113

"As a long-time loyal customer of Ecco Shoes, it pains me to write this review about my recent disappointing experience with their product. I have always trusted Ecco for their exceptional craftsmanship, durability, and stylish designs. However, my latest purchase, a pair of $200 shoes, has left me thoroughly dissatisfied. After wearing the shoes only 2-3 times, I noticed a significant change in their color. This alteration was not due to any negligence on my part, as I take great care of my shoes. I was shocked and disheartened to see such a rapid deterioration in quality, especially considering the premium price I paid for them. My frustration escalated when I attempted to return the shoes for a refund. The first seller I approached tried to persuade me that the color change was a result of dirt and suggested a simple cleaning would resolve the issue. However, I knew deep down that this was not the case. I have owned numerous pairs of shoes before, and this level of discoloration after just a few wears was unprecedented. Reluctantly, I decided to seek assistance from another seller, hoping for a more reasonable explanation. Unfortunately, I was met with the same unsatisfactory response. The second seller argued that the color change was a natural characteristic of all shoes. I respectfully disagreed, as I have never experienced such a dramatic alteration in color with any of my previous footwear. To add to my disappointment, contacting Ecco's customer service did not yield any positive results either. Despite clearly expressing my concerns and sharing my disappointment with the quality of this particular shoe model, I received no support or understanding from their representatives. It was disheartening to see that other customers were also voicing their dissatisfaction with the same issue. As a loyal customer, I believe that Ecco Shoes should prioritize customer satisfaction and address quality concerns promptly. I have always admired their commitment to delivering high-quality products, and I hope they take my feedback seriously. I understand that manufacturing defects can occur, but I expected better customer service and a willingness to stand behind their products. In conclusion, my experience with Ecco Shoes this time has left me feeling let down and dissatisfied. The color change after only a few wears is unacceptable, and the lack of support from both the sellers and the customer service team only added to my disappointment. I sincerely hope that Ecco takes this feedback constructively and takes the necessary steps to rectify these issues, ensuring that their loyal customers can continue to rely on them for quality footwear in the future."

"I was served by a very obliging young man last time by the name of Daniel who knew his stuff. He managed his time with all the customers in the shop respectfully and professionally. Daniel is friendly and appreciates the needs of his customers. This is how customer service and care is suppose to be. Thanks again Daniel for a wonderful retail experience. Will return :) 100%"

"Ringo, who served me showed excellent customer service!! I was taking a long time, and it was past working hours, and she kindly stayed behind to help me find suitable sizes of the shoes i wanted. She is nice, polite, friendly and very hard working. I complimented her on her salesmanship because she enabled me to purchase shoes i wasn't going to buy because she suggested i try on thin socks to go with the Ecco Shape Sculpted Motion 55, which is a beautiful pair of shoes, and very stylish. Thank you Ringo!!"

"The gentleman who helped me this morning at the store was exceptionally good. He was very attentive without being overbearing, proactive in service, genuine in his offerings, and solution-oriented with positive attitude. I had issues with the payment and ended up purchasing the pair of shoes I liked online but I would really like to shout out to his great customer service."

"Very mixed feelings. The staff at this shop have always been fantastic, no issues there. Have a pair of 'men's soft 7 street high' and they're by far the most comfortable boots I've ever owned. On that positivity I decided to get a pair of the 'cool 2.0 GTX' as a summer hiking shoe hoping it would be comfy, durable and waterproof. Comfy they sure are but after only a couple hikes and maybe 4 months since I bought them, I noticed that in wet weather my right foot was becoming wet where my left foot was high and dry. As far as I can tell the goretex failed completely around the toe area (as pictured) and now I'm left with a shoe that is not particularly bearable and not waterproof anymore. Pretty disappointed in this pair, do not buy."