Southlands Medical Clinic 218 Derby Street, Penrith, New South Wales 2750

"I have been referred to Dr. Michael Looi by my Lung Physician, Dr. Paul Azzi, from Nepean Lung and Sleep. I wanted to share my experience and thoughts here. Dr. Azzi has been a caring and dedicated physician, and I appreciate his approach to patient care. It’s the first time that I have met such a caring Dr. Before making an appointment with Dr. Looi, I decided to read reviews about his practice at Southlands Medical Centre. I was hoping to find a doctor who shares the same caring attitude as Dr. Azzi. However, I came across a number of negative reviews about Dr. Looi and his team. It's important to me to have a doctor who genuinely cares about their patients, and reading these reviews has made me hesitant about proceeding with an appointment. Additionally, the reviews also mentioned that the receptionists at the practice weren't very friendly or empathetic. As someone seeking medical help, it's disheartening to feel like an outcast, especially when you're paying for the services. When it comes to healthcare, feeling valued and heard is crucial. I want to thank everyone who took the time to share their reviews and experiences. Your insights have been valuable in helping me make an informed decision about my medical care."

"I have been going to here since I was a child and Dr Michael’s parents were our drs. Today I asked for first available, very aware my daughter needs antibiotics and I have a baby with me plus I’m working. I waited a little over 90 mins then I gave up. Dr Heavenleah takes way too long with her patients and I should have been advised if the delay upon arrival or assigned to dr Steve my usual Dr. Not happy, you have more staff then ever yet the service is getting worse"

"The old lady Helen that works reception is way to rude for a customer service role. She demanded I wear a mask when I entered the premises even though there is no mandate. I didn’t have one and she said she can sell me one for 1 dollar. I walked out to my car to get my eftpos card and come back and she said we only take cash you can pay me next time. I have severe asthma and cannot breath with a mask on. I desperately needed a script for medication so I just sucked it up. I put the mask on and waited for a doctor. I must add helen did not have a mask on herself at all and was blowing her nose without washing her hands after. I called Helen (reception) after I left to ask if she has had a Covid test today and her response was no."

"Dr Steve is amazing with my autistic son. I feel he knows me and my kids and that no question is a silly question. He always puts my mind at ease and provides the most incredible care. I have also seen Dr Trish and she is incredible. Beautiful human and such a calming and relaxed manner. I cannot dalt this practice and will continue to attend for all my GP needs."

"Receptionists always friendly and helpful. Dr Michael and Dr Philip have always been fantastic and patient with my 2 year old. Only feedback is there has been a lot of churn of female drs in past couple of years so I lose consistency but nothing bad to say about any of the drs here!"