Castlecrag Private Hospital 150 Edinburgh Road, Castlecrag, New South Wales 2068
About the Business
Welcome to Castlecrag Private Hospital, a leading healthcare institution located at Castlecrag, Edinburgh Road, 150 in Australia. As part of the renowned Ramsay Health Care group, we are committed to achieving Net Zero greenhouse gas emissions across our value chain by 2040, demonstrating our dedication to sustainability and environmental responsibility.
At Castlecrag Private Hospital, we prioritize energy efficiency and have successfully reduced our energy consumption by over half through the implementation of LED lighting systems. This not only helps us minimize our carbon footprint but also ensures a comfortable and eco-friendly environment for our patients and staff.
Patient satisfaction is of utmost importance to us, and we constantly strive to meet and exceed their expectations. To ensure we are providing the highest quality care, we utilize Net Promoter Score surveys to gather valuable feedback and identify areas for improvement. This allows us to continually enhance our services and deliver the best possible patient experience.
Transparency is key to building trust with our patients, and we have taken steps to make it easier for consumers to access and understand information about our exceptional patient outcomes and initiatives. Through this, we aim to empower individuals to make informed decisions about their healthcare, knowing that they are in the best hands at Castlecrag Private Hospital.
Patient safety is a top priority, and we have implemented initiatives such as the Ramsay Rule and the Speak Up For Patient Safety Program. These initiatives promote a culture of safety, ensuring that our patients receive the highest standards of care and protection. We firmly believe in the Ramsay Health Care slogan, "People Caring for People," which has guided our operations for over 25 years. It embodies our commitment to providing compassionate and personalized care to every individual who walks through our doors.
At Castlecrag Private Hospital, we understand that the healthcare industry is built on the foundation of genuine care. It is not just a value statement for us; it is an integral part of our daily operations. We are dedicated to meeting and exceeding the expectations of our patients and staff, ensuring their well-being and satisfaction.
Join us at Castlecrag Private Hospital, where exceptional care, sustainability, and patient safety converge to create a healthcare experience that is second to none.
Photos
Location & Phone number
150 Edinburgh Road, Castlecrag, New South Wales 2068, Australia
Hours open
Monday:
10:00 - 20:00
Tuesday:
10:00 - 20:00
Wednesday:
10:00 - 20:00
Thursday:
10:00 - 20:00
Friday:
10:00 - 20:00
Saturday:
10:00 - 20:00
Sunday:
10:00 - 20:00
Reviews
"Had a foot operation here this week and was looked after so well by all the doctors, nursing team and ward attendants. The facilities were very clean and the whole experience very smooth. Not all private hospitals are as well setup as this, which is why many top surgeons choose to operate here. Highly recommend if you ever need."
"Exceptional service. The nurses , doctors and physician were so helpful throughout my surgery and post-op stay. Great attention to detail. Hospital visits are never pleasant but some are more so than others and this was my most pleasant experience yet."
"I never forget my memories at this hospital. Nurses are great and caring. I stayed two nights and my room also had perfect view. The food menu was also very exciting and tasty. Usually thinking about surgery and staying at hospital shouldn’t be a pleasant experience but to me, my surgeon, his team including the nurses and the hospital location followed by perfect delicious meals created unforgettable experience for me. Thank you!"
"I was only in for day surgery and it was my first experience with being admitted into hospital. Everything went smoothly and was taken care of. The nurses were friendly and thorough in their paperwork. My time was very comfortable and I was kept very warm the whole time as I kept getting rugged up in warm blankets. A great experience that took away my anxiety on the day. Thank you!"
"I had last minute knee surgery here. Admin was a little slow and could have put some more effort in on keeping me informed about the wait. Other than that, everybody was fantastic. All staff are really caring and doing everything they can to make your stay as comfortable and pain free as possible. The nurses were so kind an helpful and nothing was too much, even though they were very busy. Dr Stephens did a great job to get me booked in so quickly and was fabulous in explaining everything and keeping me informed. So even though surgery is never pleasant, all in all I had a great experience."
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