Burwood Medical Imaging 216 Burwood Road, Burwood, New South Wales 2134

"Synergy Imaging use a centralised phone booking system for appointments at any of their locations. Waited on phone for 30mins to make a booking at Burwood and Strathfield locations. Tried website and requested a booking form and I have yet to recieve an email. I also requested via phone the option to have someone call me back and 2hrs later I'm still waiting."

"Was able to get appointment very quickly, did not wait long to be seen when I arrived for my appointment. The staff were professional, friendly & helpful."

"Today, Synergy Radiology management contacted me about this issue. Synergy Radiology acknowledged that the receptionist, Rebecca, behaved in an unacceptable manner and assured me that they will enhance their employee training. Although Rebecca's behavior was rude and unacceptable, we both agreed that there was no clear evidence of racism. However, it is worth noting that she repeatedly asked me to repeat myself even though I was speaking clearly, and she requested me to read the referral details line by line after I had already explained what I wanted to book. Moving forward, I hope that Synergy Radiology takes this incident seriously and implements the necessary changes to ensure better customer service experiences for all patients. Clear communication and respectful behavior should be the standard for their staff, and addressing issues promptly is crucial in maintaining a positive reputation. Especially considering Burwood and its surroundings are such a culturally diverse area. ------------- I am writing this review to express my profound disappointment and shock at the unprofessional and racist behavior I encountered while dealing with a phone receptionist at Synergy Burwood. From the moment I made the call to inquire about their services, it was evident that the receptionist had no regard for basic customer service etiquette and exhibited overt racism during our conversation. Not only did the receptionist display a rude and dismissive attitude, but they also made derogatory remarks based on my race, which left me feeling deeply offended and disrespected. Such behavior is utterly unacceptable and has no place in any organization, especially one that claims to prioritize customer satisfaction. I had hoped for a positive interaction, but instead, I was subjected to an experience that left me questioning the values and professionalism of Synergy Burwood as a whole. I strongly urge the management of Synergy Burwood to address this issue promptly. It is essential to conduct thorough training for all staff members to promote inclusivity and cultural sensitivity. Additionally, appropriate disciplinary action must be taken against the receptionist responsible for their behavior. Potential customers deserve to be treated with respect and dignity, regardless of their race or background. I hope that Synergy Burwood takes this complaint seriously and works towards creating a more welcoming and respectful environment for all customers."

"Excellent service. I had inadvertently booked with another imaging service, but they fitted me in and also gave me the scans straight away afterwards just in case the Dr didn’t receive them electronically. The radiologist was extremely competent and explained things very clearly."

"It's always really nice going to Burwood Medical Imaging. Even though I have moved further away, I still make the trek out because I tried a few other places in my area and it wasn't as smooth a process. The staff are always friendly and welcoming and the place just feels clean and modern."