Chemist Warehouse Footscray

"Wow! Amazing customer service from the beautiful Joanne. She is always very helpful with getting me exactly what I need, and always going above and beyond for me. I thank her wholeheartedly. She is my absolute favourite."

"I must thank the viet chemist who certified my documents without no fuss even though I came late out of hours. Good man! Plus the store security is doing a fantastic job!"

"I bought a faulty plastic nail brush from Chemist Warehouse Footscray that literally broke into pieces the same day I bought it, before it had even been used! That fact that it was clearly faulty, I wrongly assumed it would be easy to get a refund. I was wrong. As I didn’t keep the receipt for the nail brush (didn’t think I’d need to!), the only option was to get a replacement one (which I didn’t want). Sure enough the replacement nail brush broke apart literally overnight by my sink! I returned it and instead of getting a polite “oh I’m sorry about that”, I was rudely told “you probably shouldn’t get it again.” I told him that I had said I didn’t want it the 2nd time because it’s faulty, but I wasn’t given a choice and that he should contact Manicare to let them know it’s faulty and remove it from sale. He responded, “I’m doing you a favour because you don’t have a receipt.” Oh my goodness, some great customer service that is. It felt like he was suggesting I was the reason both had broke overnight. They were brand new and broke without even being touched! I would have been completely fine with the whole situation if he’d just apologised for the inconvenience of being sold a faulty product."

"The reason I gave 5 stars is because this very kind lady served me with very friendly cheerful and helpful smile - she went to each aisle to help me get the items I needed. Exceptional customer service indeed. I got what I wanted. I should have grabbed her name and I forgot. She is a Vietnamese lady I think. I was looking for an electric heat pack and she cheerfully went and helped me get what I need. I asked for her advice if it’s good she replied cheerfully yes and she has one herself too. Anyway bought it and went home and tried it. It’s very good. Thank you very much for your beautiful smile, helpful and cheerful service and exceptional service. Amazing job. Well done thank you so much. You have made my day ❤️ I got what I needed and I m a happy returning customer. God bless you"

"I was at Chemist Warehouse Footscray last night and had a horrible experience. I saw some makeup products for half price. There were signs all up on display! I took a good 30minutes (wasted my time) picking my products as there was a sale going on. When I went to pay the lady at the counter (Lily) said it’s not on discount and the signs were a mistake. I got zero apologies and she was so rude about it. There was no manager as apparently he was on “annual leave for two weeks”. As a customer, I have the right to get those products at the offer they presented on display! This is so wrong to treat a customer like this. I have attached a picture below. As I was taking this picture Lily from the register was trying to change the display. I’m so disappointed with chemist warehouse."