King Living 216 Victoria Avenue, Chatswood, New South Wales 2067

"We purchased a 3 seater King Cloud V lounge in mid 2022 for $ 8,000 +. It arrived in October 2022 with a number of imperfections and problems. After providing pictures to King Living, they ordered a replacement lounge even without their need to first inspect it. That lounge arrived in February 2023. When the first box was opened, it was clear to both the driver and us that the first seat was badly misaligned and not acceptable. A picture was provided to King Living and a request that the original lounge, which we still have, be inspected by a technician so that a decision could be made on how to proceed. The technician arrived and found even more faults to those we had already identified. He also fixed one of the recliner mechanisms so that it would retract properly. He subsequently filed a report to King Living that led to another replacement lounge being manufactured for delivery in May 2023. We are still awaiting the lounge for a revised delivery date at the end of this month. We are hopeful that the second replacement lounge will be to the same quality that appears in King Living showrooms. King Living has advised there have been problems at the point of manufacture in China, which hopefully have now been resolved since problems from the pandemic have declined. We will post again here to advise of the outcome when we receive the new lounge to replace the original lounge that has further deteriorated since we took delivery last year. 29.6.23. SINCE POSTING THE MESSAGE ABOVE I HAVE NOT RECEIVED ANY FURTHER CONTACT FROM DEB OR ANYONE ELSE FROM KING LIVING. I HAVE ONLY RECEIVED AN EMAIL CONFIRMING THAT THE THIRD LOUNGE ( SECOND REPLACEMENT ) WILL BE DELIVERED ON 11 JULY. MY UNDERSTANDING PREVIOUSLY WAS THAT A SENIOR TECHNICIAN (HOPEFULLY THE TECHNICIAN WHO INSPECTED THE ORIGINAL LOUNGE) WOULD ALSO ATTEND THE INSTALLATION BY THE DELIVERY TEAM. THAT WAS NOT CONFIRMED IN THE EMAIL I RECEIVED YESTERDAY. ADDITIONALLY THE CHARGING TABLE NEEDS TO ALSO BE REPLACED AS IT IS ALSO MALFUNCTIONING WITH A CONTINUOUS RED FLASHING LIGHT. 3.7.2023 I HAVE NOW RECEIVED TELEPHONE CONTACT FROM DEB AT KING LIVING WHO ADVISED THAT SHE WILL PROVIDE MOBILE PHONE DETAILS SO THAT I CAN FOLLOW UP WITH HER IN THE EVENT THAT THERE IS A PROBLEM WITH LOUNGE NUMBER 3 UPON DELIVERY ON TUESDAY 11TH. I WAS TOLD THAT THE LOUNGE HAS ALREADY BEEN QUALITY CONTROL INSPECTED AFTER IT ARRIVED TO KING FURNITURE DEPOT RECENTLY. HITHERTO I WAS ADVISED BY ANOTHER KING LIVING REP THAT THERE WILL BE A TECHNICIAN INVOLVED IN THE DELIVERY AND INSTALLATION (NOT JUST THE DELIVERY TEAM WHO USUALLY INSTALL). DEB THOUGHT THAT WE HAD BEEN PROVIDED WITH COMPENSATION OF $1000 IN RELATION TO THIS SAGA. I ADVISED DEB THAT WE HAD NOT BEEN PROVIDED WITH ANY COMPENSATION TO DATE. 10.7.23 I RECEIVED ANOTHER CALL FROM DEB LAST THURSDAY WHO TOLD ME THAT, DESPITE THE FACT THAT QUALITY CONTROL HAD CHECKED AND PASSED THE LOUNGE, SHE HAS OBSERVED THAT THE LOUNGE HAS BEEN DAMAGED WHILE TRANSPORTED AND THAT IT WOULD UNLIKELY MEET OUR EXPECTATIONS. SHE HAS OFFERED A REFUND THAT WOULD ONLY ALLOW US TO RETAIN THE EXISTING LOUNGE FOR A MONTH IN ORDER TO OBTAIN A FULL REFUND. I POINTED OUT THAT IT WOULD LIKELY TAKE ABOUT 3 MONTHS PLUS TO OBTAIN A NEW LOUNGE FROM A COMPETING COMPANY. DEB ADVISED THAT SHE WOULD TALK TO MANAGEMENT TO SEEK A BETTER OUTCOME. DESPITE THAT I HAVE SINCE RECEIVED AN SMS AND EMAIL TO ADVISE THAT THE 3RD LOUNGE WILL BE DELIVERED TOMORROW ??? THE SAGA CONTINUES ...... 28.08.2023 The King Cloud V lounge, that King Living had three attempts to manufacture to an acceptable fit for purpose standard, was collected on 17 August. The delivery team told us that the lounge would probably be taken to the tip based on their previous experience. King Living representative Deb Spicer advised me to call her as soon as the lounge was collected so that she could verify collection and complete arrangements for the refund to my credit card. WE HAVE NOT RECEIVED COMPLETION OF THE REFUND NOW SOME 11 DAYS AFTER THE LOUNGE WAS RETURNED TO KING LIVING."

"Updates on 23/08, they asked me to provide the order number, I did on last Friday (18/08), So far, I haven't heard back from customer services. If I could give a negative star, I would definitely give King Living's customer service a negative review. We purchased the Jasper model in February 23 for $13,000. They informed us that the charging arm would take an additional 2 months, which we were okay with. However, the nightmare began on the first day of delivery. Upon receiving the sofa, we discovered a dirty corner and broken fibers. We immediately sent an email with accompanying photos to document the issues. They initiated a case and requested our patience, citing a busy customer services team. Despite waiting patiently for nearly 6 months and making 20-30 phone calls and emails for follow-ups, the situation worsened when someone came to clean the sofa. At this point, we still haven't received our charging shelf. Our sofa's corner remains discolored and the fabric is broken. We've reached a point where we're reluctant to invite friends over to our new home because of the embarrassing condition of the sofa. I simply want to share my experience with everyone. When considering your living room furniture, be cautious as King Living's customer service is the worst I've ever encountered."

"They just sell the product and don’t care about after sales service. Arranged and paid for deluxe delivery. We live in a house on a one way street with heaps of street parking. After the delayed scheduled delivery date by 2 weeks, the delivery driver refused to deliver the sofa on the rescheduled date again!!!! The reason was because we did not wait for him on the street to deliver the sofa. I spoke to him on the phone and he was extremely rude. He said he was arriving soon in a few minutes but I was also on the phone with him after 10 minutes and he still had not arrived. He demanded that we wait on the street for him but I told him we cleared the front of our house for him and there were 4 empty car spots sufficient for him to stop his truck. I also said you can stop across our 4 metre wide driveway too. We have a huge driveway. Once he arrives , he can press the bell or just give us a call and we can let him in. He then hung up and blocked my number and he never drove over to attempt delivery . Instead he just decided to cancel our delivery. We have photos of our driveway and empty frontage that we kept vacant for his arrival. This is unacceptable and king living doesn’t assist. No one on the phone can help and all they can do is call the driver and see when it can be rescheduled. They don’t care about you once they’ve taken your money. If you want to avoid a headache don’t buy from them!!!! UPDATE 28/04 --- In fact, before I left the google review, I already emailed their customercare@kingliving email address which I saw is their standard response to Google reviews. BUT, never ever got a reply or contact from them directly. Just disregard their google review replies because they do this on the public platform for show but don't actually follow up with the customer. I will continue to update this as my furniture is now lost and we don't know when it will be delivered, if ever."

"I have just updated my last negative delivery rating, having now received the goods. The products are of high quality and the delivery/installation team did a great job today. However, communication has been quite difficult with dispatch leading up to delivery. I recommend paying extra for a special delivery if you live in an apartment block and need a specific delivery time for use of the loading dock/lifts. Thanks to Rina and her showroom team at Chatswood for facilitating this delivery to happen, as booked by my building management. Your excellent customer service is much appreciated."

"Disappointed is an understatement. Ordered couch September 22 Arrived December completely wrong configuration. Bits missing. Bits broken, over supply of Bits. Sold phone charger table for iPhone ONLY. Specifically asked if Android compatible. Now she knows its not! The two ladies together had stuffed this order up. 6 emails and countless phone calls, messages left for Chatswood manager,asking when the lounge will be fixed, items replaced, items refunded and returned. No responses. General support number have contacted them to call me me back urgently. Nothing. Today, Unfortunately, I have had enough. I called on be last time. She said she would have the manager call me back. Crickets. 5.13pm. I'm done. I need to not only recover my costs, but remedy what I have versus what I ordered and need. I will open a case with Fair trade, as soon as they are open for business. UNBELIEVABLE. Truly unbelievable. Not even a quick response to let me know they will get back to me. Nothing. Silence. Never have I experienced such poor quality service and product quality."