Service NSW 5 Lord Street, Botany, New South Wales 2019

"Unfortunately I’m very disappointed with my experience with instructor named Leon. Without going into too much details, I’d simply not recommend to take your driving test in this brunch and with this particular instructor. Especially if you are a young female driver."

"Parking warning...make sure you have your wits about you if you plan on parking in the Services NSW parking lot. There aren't many spaces and people get extremely pushy trying to get in. One driver collided with another car whilst I was there and drivers were yelling at each other in all directions. Once you are in the door it gets a whole lot easier. First you need to 'check in' via customer service at the check in kiosk. Then they assign you a number/stub and after that you can take a seat. Suggest going on a Tuesday between 9am - 10am just maybe not after a long weekend!"

"I've visited here multiple times for various needs including registration and driving tests. My experiences have largely been positive. A special shout-out to Anil, who, while he did fail me on one occasion, provided fair and constructive feedback that helped me pass on the next try. His guidance has been very beneficial. As a whole, the service provided here is commendable. However, there is room for improvement. During peak hours, the place can become quite crowded, and the staff on hand seem insufficient to manage the rush effectively. I believe enhancing staffing during these high-traffic times would greatly improve the customer experience. Keep up the good work, and looking forward to more streamlined service during rush hours in the future!"

"I had an extremely disappointing experience at this Service NSW due to the unprofessional and unfriendly behavior of their customer service representatives. Specifically, when I visited the location, Mariana demanded that I provide a document that was not required to obtain my ticket. I have visited several other Service NSW locations, and none of them have ever asked for such a document. After providing the requested document, Sony demanded another document that was also not necessary. This seemed like a deliberate attempt to make things difficult for me. It's ironic that when I visited another Service NSW location in the afternoon, I didn't have all the required documents, yet I was still able to complete my transaction smoothly. The unprofessional behavior and deliberate attempts to make things difficult made me feel unwelcome and frustrated. As a customer, I expect to be treated with respect and courtesy, and I hope that Service NSW takes steps to ensure that their representatives are more professional and customer-friendly in the future."

"The team were very efficient and tried very hard to get answers for my unusual request (trying to get permits to run a race car on closed public roads for a filming project). It’s a very busy RTA but the service team at check-in move through queues pretty quickly On-site parking is available including accessible parking and ramp entrance"