Asian Grocery 235 Springvale Road, Glen Waverley, Victoria 3150

"A well stocked Asian grocer that has a large range of vegetables, fruits, frozen food, dry good and sauces. I would rate this place 5 stars but the check staff are just completely rude. Every single time I ask them to do something such as wrapping up the durian in newspaper, they try to argue with me or roll their eyes. I wouldn't be asking if I haven't had a bloody durian rip out of the damn bag once I just walked outside the shop. I also don't expect everyone in the shop to speak English but if I'm asking where an item is, don't just tell point in a random direction if you don't understand."

"Lots of choice and I can find authentic Japanese foods, clean and neat, the girls in the cashier do the packing smartly for my wife as we have a full trolley to bring home, very good shopping experience"

"This Asian Grocer is very big and is stocked with every Asian food item from South East Asia and North Asia. There are so many varieties and would be the place to look for any item you can't get elsewhere. There are also lots of vegetables and fruits available. The prices are quite reasonable compared to other Asian grocers."

"I would normally rate this a 4 or 5 because of the wide offering and the ease of shopping. Been shopping here for many years. But today, something that really perturbed me. I saw a man point out to a young worker that he had seen a mould on a pack of fried tofu. He took the pack off the shelf to pass it to her, hoping they would remove it from the line. The lady worker acknowledged but not sure she understood. She did see the mould, about 1 cm in diameter on a piece of fried tofu. Even I could see it two steps away from them. Then he turned away, but as soon as he was two steps away he turned back to check. To both his and my surprise, the young lady worker placed the pack back and tried to cover the mouldy tofu! The man immediately went back and confronted her and asked “you think you should still be selling that?” She hesitated, and when he persisted, she referred him to an older Chinese lady worker. The older lady acknowledged it, but by then the tofu that had a mould was already rearranged and not clearly visible in the pack. And the pack was reshuffled with other packs. She did not want to take affirmative action when the man asked repeatedly and respectfully “you think you can sell this still?” She was calm and said thanks, but did nothing. Not quite satisfied and not convinced the would do anything about it, the man left in frustration. The older lady did not demonstrate an intent to check the stock and this seemed to be brushed off. It raises serious questions about the training availed to staff, and management attitude towards food safety. There is a clear difference between acknowledging, understanding and doing something to fix the situation, which is a customer service squarely under management purview. Food safety is a bigger question and has to sit with the board. Hence this one star, so the board can intervene to fix the culture before things get worse. Doesn’t give me confidence, sadly."

"The fruit and veg here is okay if consumed within a few days and frozen seafood is good. Prices are cheaper for loose leaf salad mixes and some other items. Very crowded at all times and some of the customers’ hygiene leave a lot to be desired. People that shop here have no issue grabbing and putting things back after touching noses, wiping noses, coughing over the produce etc."