Coles Craigieburn

"Everything was going well until we had the unpleasant experience of dealing with an incredibly aggressive behaviour online worker. Unfortunately I don't know his name because all he did made me wants trembled. He was old and bald with yellow fluorescent dispatch uniform. First of all, I aks about difference amount of my refund the other day and then he came, yelled at me and said "it's only $5 and you did so many times" meanwhile this is my first time did refund from Coles both offline and online. He take the paper agresively and wrote down stuff and still mentioned the amount AND HE THOUGHT I WANT CASH!. I explained him why I returned and say sorry even but he still continues act agresively. I don't really mind about my $5 but his aggressive behaviour towards me deserves a report. This is not the second time he did this but this time I cant accept for what he did. Remember, he is from Online Click and Collect department. This place... All the staff are incredible except that rude guy"

"Welcome to the brand-new Coles in Craigieburn Shopping Village! Explore our spacious layout, featuring a fresh juice machine and live pancake making that kids adore. Our friendly staff, abundant self-checkout machines, and well-organized shelves ensure a seamless shopping experience. Discover an array of "ethnic" products, tailored to diverse tastes. With ample nearby parking, your visit will be truly delightful!"

"Worst place for shopping ever. Most of the times out of stock. Right price tags are missing. Products are on the wrong shelves. Staff is not friendly. And I think this store has not checked boxes for cleaning on their list, very poor cleaning."

"Be careful with the gift card bonus promotion. We bought an “Ultimate gift card for everyone” after seeing the 15% bonus value promotion. We put $300 on it, after checking out we checked the GC balance and there is no added bonus value. We came back to the store and was advised because it is “Variable Load” card so it is excluded. There is no word in the card saying it’s variable load. It has $50-$500 on the right hand side which you could not see in the catalogue photo of you don’t know what you are looking for. Being first time buyers for gift card, we didn't understand that what they mean by Variable load. There is no sign in store as well, and the picture in the catalogue looks exactly the same as what we got. So we told them it is very misleading and confusing and hence we made the mistake buying the wrong card. Can Coles help their customer to do sth about it? Store manager told us to call customer care because they could help out in this case. We called customer care and the agent straight away knew what happened and said their manager already told them there is nothing they can do with this issue, customers need to bear it. So I guess there are other customers facing the same issue as well but Coles do not make attempt to fix the misleading words in their advertising. They could make it clearer by saying “only applicable to $50” card or sth? They keep saying that what variable load means, yea now I know after my mistake, but please do something about this! Make it clearer please. And Coles don’t care or bother to help. All they say to us is too bad. Very disappointed in the way you treat customers Coles. The agent on customer care didn’t even dare to give us his name or staff id to identify him as a Cole staff."

"Clean, helpful staff, decent variety of products."