Services Australia
1 North Terrace, Bankstown, New South Wales 2200
About the Business
Welcome to Services Australia, an esteemed establishment located at Bankstown, North Terrace, 1. Serving as a prominent point of interest in Australia, our institution is dedicated to providing exceptional services to the Australian community.
At Services Australia, we understand the diverse needs and requirements of our fellow Australians. With a commitment to excellence, we strive to deliver a wide range of essential services that cater to individuals, families, and businesses alike. Whether you require assistance with government benefits, healthcare, or other important matters, our dedicated team is here to support you every step of the way.
When you visit our institution, you will be greeted by our friendly and knowledgeable staff who are passionate about helping you navigate through various government services. We offer a welcoming environment where you can seek guidance, access information, and receive personalized assistance tailored to your specific needs.
Our comprehensive range of services includes but is not limited to welfare support, employment assistance, financial aid, Medicare, Centrelink, and much more. We understand that life can sometimes present challenges, and we are here to provide a helping hand during those times. Our team is equipped with the expertise and resources to ensure you receive the support you deserve.
As an establishment deeply rooted in the local community, we take great pride in our commitment to accessibility and inclusivity. We strive to ensure that all individuals, regardless of their background or circumstances, have equal access to our services. Our institution is designed to be easily navigable and user-friendly, ensuring a seamless experience for all who seek our assistance.
Services Australia is not just a government institution; it is a trusted partner dedicated to your well-being and success. We are here to empower you with the necessary tools and information to navigate the complexities of government services, ensuring you can make informed decisions that positively impact your life.
We invite you to explore our website and discover the array of services we offer. From informative resources to online forms and applications, our website is a valuable hub of information that is available to you 24/7. Additionally, you can visit our physical location at Bankstown, North Terrace, 1, where our dedicated staff will be delighted to assist you in person.
At Services Australia, we are committed to making a positive difference in the lives of Australians. Join us on this journey as we strive to provide unparalleled service, support, and guidance to help you thrive in all aspects of life.
Photos
Contacts
1 North Terrace, Bankstown, New South Wales 2200, Australia
Opening hours
Monday:
08:30 - 16:30
Tuesday:
08:30 - 16:30
Wednesday:
08:30 - 16:30
Thursday:
08:30 - 16:30
Friday:
08:30 - 16:30
Saturday:
Closed
Sunday:
Closed
Reviews
"The people there were no way near helpful and told me to just call the same number I had been calling for days that lead to nowhere as the automatic bot did not let me speak me to an operator. Yet I brought this issue up and they still told me to call them regardless to be put in few hours long call. The Indian lady at Counter 5 was of least help as she directed me to the call but the reception inside Service was bad and the call disconnected and I went to her when I noticed there was no one and I asked her to call my number again, and she said, “Sorry I have someone else to serve. That’s too bad, go get a different ticket”, when it only took her 2 seconds to get the line to call me back on my phone the first time. When I went to get the ticket again, a different lady served me but she couldn’t even get the correct number to phone me and I am still in the call and it has been over two hours with no operator on the line. Absolutely no compassion and lack of skills there, a simple task yet so incompetent to assist customers out. THE MOST HORRIBLE EXPERIENCE CUSTOMER SERVICE I HAVE EVER ENCOUNTERED FROM ANY SERVICES AUSTRLIA, which is ironic since this location is new and up to date with technology. Very disappointing to say the least"
"I noticed there are a lot of bad reviews and it is understandable. I visited here today to talk about my dad and parental payment. They did a check on my application and confirm all documents is done and still on process. It is true that I have been waiting for long time with online application, and also they could not do much and refer to call a Family Line which never pick up call. But everything else is more like a lacking side for Services Australia overall, not talking about this branch. I found the operator was helpful but could not do things outside their power. I rate bad overall for Centrelink but this branch is good I think."
"I would love to give zero star if I could. The worst customer service ever! The woman at the counter she was so rude and lazy that she didn’t even listen to what i was saying, she just kept saying her own thing. Never going there again."
"If I could give zero stars, I would. Finished work earlier to get there before closing only to be sent away with a lie. Apparently they don't deal with any claims for newborns or parental leave. The online system is broken, and I explained that - they gave me a phone number to call - same thing, the phone number hangs up and then blocks my number from calling again. Useless branch, useless government, useless services. This is when you start appreciating Service NSW and what they do... much smoother. A shame for this to be representing Australia."
"I will be honest about this place there are some rude people when you go to your appointment and you explain your situation and they don't listen on what your saying they just say it in your face and that's it completely rude I wanted help and they just don't care about my feelings they ignore you and don't help you what's so ever"
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