Alexander Jewellers & Watchmaker 28 North Rocks Road, North Rocks, New South Wales 2151

"I recently had the pleasure of visiting Alexander Jewellers & Watchmaker in North Rocks, and I must say, the experience exceeded my expectations. From the moment I entered the store, I was greeted warmly by the knowledgeable and friendly staff. Wally and Nasrim, in particular, stood out with their exceptional customer service. They both went above and beyond to ensure that I had a positive and memorable experience. Wally patiently listened to my preferences and helped me find the perfect piece of jewelry that matched my style and budget. His expertise and attention to detail were truly impressive. Nasrim, on the other hand, provided valuable insights and guidance when it came to selecting a watch. He took the time to explain the features and functionalities of various timepieces, helping me make an informed decision. His passion for watches was evident, and his patience in answering all my questions was greatly appreciated. The selection at Alexander Jewellers & Watchmaker is extensive, with a wide range of high-quality jewelry and watches to choose from. The staff's knowledge of their products is commendable, and they are always ready to assist you without making you feel rushed or pressured. The customer service at Alexander Jewellers & Watchmaker is truly exceptional. Wally and Nasrim's genuine care and dedication to ensuring customer satisfaction sets them apart. They create a welcoming and comfortable atmosphere, making you feel valued as a customer. The overall experience at Alexander Jewellers & Watchmaker was outstanding. I left the store with a beautiful piece of jewelry and a watch that I absolutely love. I highly recommend paying a visit to this establishment, and I cannot praise Wally and Nasrim enough for their exceptional service. They are true professionals who genuinely care about their customers' needs and preferences. Whether you're looking for a stunning piece of jewelry or a luxury timepiece, Alexander Jewellers & Watchmaker in North Rocks is the place to go. With their impressive selection, knowledgeable staff, and outstanding customer service, you won't be disappointed."

"Shocking customer service. If you have even the slightest doubt about buying here, don't do it. Not only are they unhelpful, they are very rude about it."

"Great service and reliable jewellery. They hooked me up with a great deal."

"Wally and his wife, Nazrene, are very, very friendly and put you at ease when looking for a gift. You will not feel intimidated as some jewellers make you feel when you walk into their shops. I do all my watch repairs with them."

"I don’t normally write reviews, but I was compelled to this time because of the very bad experience I just had. I bought an engagement ring from Wally and I wanted to add my wedding band, a simple string of diamonds. Wally assured me that it would be no problem, it will be beautiful, no worries. I left my ring with him, when I went in to see it, there were visible gaps in the ring, the two bands were uneven, and he finished it as a split ring, so there was a big opening between the two rings. I pointed all these things out to him and he said the split ring looks better than having the rings close side by side. He ignored the fact that the heights of the rings were uneven and he said he would have a go and filling the gaps. I left it again for 2 weeks. When I went to pick it up, the gaps were still there, heights still uneven. He said that was the best he could do. He asked me if I was happy, I reluctantly said, we’ll I’m not really happy, but you’re saying that’s all you can do. So I paid and left. A week of wearing my rings and feeling so unhappy and let down, I took my rings to another jeweler, who agreed with all the imperfections in it and also pointed out a few more imperfections. So I left my ring with them to repair and had to pay more again to have it repaired. I am bewildered how a jeweler with any sort of decent standing would want any customer to walk out of their store unhappy and with a ring of substandard quality. I had been to Wally before this situation and I didn’t have a problem, however I don’t know what is happening at the moment, but I definitely won’t be back. This has cost me a lot of money."