Helloworld Travel Casey Central 400 Narre Warren - Cranbourne Road, Narre Warren South, Victoria 3805

"One star is already too much for the drama and frustration that rubbish Heather Bowler and Sue Cousin caused! This is our first time using a travel agent, it is also the last time! Four of us (two adults and two children 5+6 yrs old) were about to enjoy the holiday in Singapore this March, but unfortunately, the experience since October 2022 was far from what we expected. Sue booked the tickets for us last Oct. The issues were unbelievable: 1. my name was booked incorrectly four times, although I provided my passport. Either my surname didn’t appear on the e-ticket or the names were other way around in the booking. I called Singapore Airlines since Oct, Nov 2022, Jan and Feb 2023 called again. They said the agent should have fixed it. Sue sent me an email several times saying it was all fixed. (What a joke! I shouldnt trust her!) Nothing was done until one hour before boarding! On the departure day, the airline wouldn't let me go until this name fixed! My husband called Hello World, as usual Heather Bowler picked up the phone and yelled, "We did! We fixed! It's not fault! Blah blah blah..." WE KNOW WHAT YOU HAVE DONE! (The airline showed us your booking call history) 2. My children’s fares were all booked as adults and charged us over AUD600 extra. I understand that my older one 6 yrs old was in the process of passport renewal last October when Sue and Heather booked the tickets but still should ring the bell if someone booked the kids as adults! (Again, this Heather's 30 years of working experience means full of rubbish). 3. The return flight was booked for the one operated by Scoot. My husband specifically asked and emphasised Singapore Airlines, NOT operated by Scoot. SQ 3 digits not 4 digits! Still, these women didn't admit their booking error - ‘Operated by Scoot’ until we confronted them. This travel agent is so disgusting. Well done to show us a lack of attention to details. You caused inconvenience, stress and financial loss to us! So, Sue and Heather, just leave us alone, stop sending us your stupid promotion flyers !"

"The staff are fantastic thanks to Heather and Sue for looking after me and the wife"

"I wish there was an option for 0 star. Very bad customer service, not helpful, not welcoming at all…I felt as if I was interrupting them .would not recommend this place to anyone… bad bad bad"

"Stay away from this travel agent unless you want your holiday to be a living nightmare. Name wrong in flight tickets, charged way higher than even airline website prices, charged kids full price whereas it should be 25% less, at the end when boarding the plane we weren't allowed as the name on the ticket was wrong and wasn't fixed by the travel agent."