Michael Hill Chatswood
1 Anderson Street, Chatswood, New South Wales 2067
About the Business
Welcome to Michael Hill Chatswood, located at Anderson Street, 1 in Australia. As a prestigious jewelry store and point of interest, we pride ourselves on providing the latest jewelry trends, bestsellers, and timeless classics to suit your personal style or as the perfect gift for any special occasion.
We understand the importance of finding the perfect piece of jewelry, whether it's a stunning watch for your loved one's birthday, a key pendant to celebrate a graduation, a diamond ring for a milestone anniversary, or a fashionable piece to treat yourself. At Michael Hill Chatswood, we have something for everyone.
Since our establishment in 1979 by Michael and his wife Christine, we have dedicated ourselves to crafting distinct and appealing jewelry. Starting with our first store in the charming New Zealand town of Whangarei, we have grown exponentially and now have over 300 stores across Australia, New Zealand, and Canada. Along the way, we have earned a reputation for delivering quality jewelry that exceeds expectations.
We carefully source our materials from leading designers and diamond suppliers, maintaining strong relationships with them to ensure only the highest quality pieces make it through our doors. We prioritize customer satisfaction, so if for any reason you're unhappy with your purchase, we want to know and will make it right.
Our knowledgeable staff at Michael Hill Chatswood is fluent in English, Mandarin, and Dari, ensuring a seamless shopping experience for all customers. Whether you're seeking expert advice or simply browsing our stunning collection, our team is here to assist you.
Visit Michael Hill Chatswood today and discover the perfect jewelry piece that reflects your style and captures the essence of any special moment in your life.
Photos
Contacts
1 Anderson Street, Chatswood, New South Wales 2067, Australia
Opening hours
Monday:
09:30 - 18:00
Tuesday:
09:30 - 18:00
Wednesday:
09:30 - 18:00
Thursday:
09:30 - 21:00
Friday:
09:30 - 18:00
Saturday:
09:00 - 18:00
Sunday:
10:00 - 18:00
Reviews
"The way the sales lady looked at me from head to toe while saying hi was dreadful. Does it really matter what clothes, shoes or bag I’m wearing? Yes I was only looking at options to put on my gift ideas list for my boyfriend. And yes I was wearing old converses and a canvas bag but does that really matter? Not even talking about customer service just please treat people with respect."
"My Fiancé bought me a white gold bracelet for my Birthday. Although it had been previously semi-repaired by the Warringah branch, it had new problems. The links had unraveled in two spots: one needed soldering, while the other had not broken completely, but needed soldering to prevent it from breaking too. I was deeply disappointed when I discovered that after having the bracelet for 4 weeks, the jeweler had only managed to solder one section. To add to this, when I went to measure the bracelet, I found that it had lost 1cm of gold. Then, to top it off, I noticed that there was a new, sharp edge on one of the links in a totally different spot from the unraveled links. This was simply unacceptable and I now have serious doubts about the quality of service provided by MH. *Update: I got the bracelet back - they corrected the sharp edge but still hadn't soldered the unravelling links. Its beyond a joke! I took it up with their Customer service team online - who advised I take back into the store to be soldered! At this point it would've been easier to just replace it! I will be going to Fair trading."
"Mel the sales assistant is super nice and lovely, she made my experience warm, by remembering my name and having conversations with me while waiting to pay, and offering to show me more items. I would like to see her praised"
"I visited Michael Hill Chatswood Store to get my bangle size measured. While I was being served, I had Sales Manager Jeannette Doolan approach me and tell me that “we don’t do this here” and gesture for me to essentially leave the store. I found her attitude incredibly dismissive and rude given that she hadn’t even tried to understand what I was after. I asked “you don’t help your customers figure out their sizing?” to which she went quiet and said nothing. I came back to the store later on and was told by her that she was too busy to serve me, whilst the shop was empty and I was the only customer there. She told me she only had time to serve if I would purchase jewellery and didn’t have time to help me with sizing. I have been to Michael Hill many times and purchased jewellery in the past. I would like Jeannette Doolan to know that building positive customer relations helps drive sales and contributes to the long term success of a business. I do not appreciate how I was treated in this instance. I felt disrespected and will not be returning. You have lost a valuable customer who has shopped at your store over many years."
"I bought a gold bangle for a Christmas gift. The service was really good on the day but I didn’t realise she had sold me a faulty bangle as the clip was bent and didn’t work. It wasn’t cheap so upon returning it, they tried to come up with every reason under the sun not to refund it when it is clearly on their policy that they have to. Eventually was able to return it, but it’s made me question shopping there in the future."
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