BIG W Narellan 326 Camden Valley Way, Narellan, New South Wales 2567

"Very good young Staff member helped me find the Toy I was after & very friendly staff at the check out ."

"Horrible customer service, attitude and demeanor. Purchased a minecoin gift card for my son who then found a different gift card that he wanted to purchase. Spoke to J*** at customer service who wa sun able to provide further information and called his manager M*******. I requested to speak to the manager as gift cards generally do get swapped out at other stores. He refers to a colleague C******** who was very rude in the interaction when I requested clarity as to why it can’t be returned as the T&Z do specify 90 day return. Upon speaking to the manger M******* she failed to provide a reason and asked to refer to T&C on the receipt that did not detail the exception. I then asked if I can give feedback about the staff on call and their attitude. She didn’t care and asked to go to the website. The whole interaction is very poor and I request someone in BIGW management take this up and upskill/train their staff on the necessary skills to deal with customers. I am not sure for their poor interaction and attitude, perhaps it was due to the fact it was the end of the shift day, or maybe my skin/ethnicity - regardless this should not happen. On a separate note will be contacting ACU about store return policies regarding the return of gift cards. To the store manger at Narellan BIGW please take note or your stores start attitude and performance."

"Enjoyed a few of my experiences. Exceptionally clean, spacious & well stocked . Great bargains, discounts & overhaul very happy. My go to shopping stop. +++"

"Ever been looking for a Toblerone in white chocolate? Finally found a small supplies here. Super rare and always look at out for the white chocolate version. Thanks BIG W."