Flight Centre 51 Church Street, Brighton, Victoria 3186

"Booking my trip with Maurits was a great experience. He was very helpful and professional. He really listened and tailored my suggestions to booking my trip. Great communication skills, friendly and amazing travel knowledge too. I would recommend Maurits without hesitation. Thank you Maurits. I’m very happy with my booking."

"Mitch has been fantastic in organizing two group flights for us. Extremely patient and understanding with all the updates and changes. Highly recommend!"

"I went to flight centre to help with booking my flights as I was concerned, having not travelled in a while that I may make a mistake with transit times or who knows what else when booking my flights. I trusted their expertise in travel and was sadly let down and had to pay for a whole new set of flights on the day of travel. I booked flights between NZ and Belize with Emilie in early 2022 and was not provided with any advice that i would need to get a visa to transfer through the USA as part of the flight route. Or as it turns out a visa waiver. This was the exact reason people book through flight centre, to let us know of any traps that may stop us from getting to the final destination! In addition to this, after i paid for the flights I received no further communication until just before i was to leave. This includes not receiving my flight itinerary until then, as they had forgotten to send it and despite multiple calls to the office that went unanswered (too busy) and emails to the agent (she was sick and apparently no one was checking her inbox while she was out for over a week). Basically I paid an extra $100 or so for a service I didn’t receive plus another $1200 for all new flights and the added stress of trying to track someone down just to send me my itinerary. The only silver lining is their emergency help centre was very kind and found the next best route, but i should never have been in a situation to need them in the first place."

"I was planning a massive around the world trip next year. Natalie and the team were helpful and knowledgeable with the intricate minute details of my trip. The next available appointment was the next week to my dismay. I am so glad I was booked with Natalie. Not only was she polite, friendly and efficient, she was giving clear and concise direction to a trainee who needed help, whilst on hold to an airline and simultaneously juggling online chats for customers trips. It was very impressive to witness, though concerning that they have this much of a workload. I was given great advice and prices for the around the world flights on the spot so I left feeling happy and excited for my big trip. Unfortunately due to illness, the trip is postponed until the end of my treatment, but I will 100% be booking another appointment with Natalie to book it all for me. Outstanding work."

"I thought I'd try Flight centre with assistance for Europe and Central American flights. I ended up with Natalie as my agent. Natalie was consistently inaccurate with pricing of my unique travel path ticket. I made myself clear that I wanted flexibility with my ticket, this was not communicated to me and would only return emails when prompted many times. Lastly I needed travel insurance for my partner for our trip, she said it was not available to her. I ended up calling their chosen insurer to clarify that insurance was available to my partner. I highly recommend to walk on by this flight centre store. The other Brighton flight centre were much more professional and attentive."