ASIA TRAVELS 6 Johnson Street, Oakleigh, Victoria 3166

"Terrible service. I paid for a business class ticket and had cancelled it in time and changed to another flight. Then they were meant to refund it. It took two years of constant back and forth and excuses before I received money when I threatened to go to court. Stay away when it comes to booking tickets through them. You might save a bit but when things go wrong it can go wrong very badly.."

"We had always amazing experience with Asia Travels since 9 years and Mr. Pratheesh Martin is the best in customer service. He always look after his customer very well. He is very experienced with vast travel industry knowledge. He is very Honest, Truthful abnd humble person to deal with. I would give him 10 star if possible. I completly disagree with Negative reviews. Thanks Asia Travels and keep up the good work."

"Can’t give a star less than one. So selecting the least available rating. Biggest scammers / cheaters in Melbourne. They are ready to lick your shoes for getting business and once confirmed they will start researching the ways to cheat the customers. Because of this agencies irresponsibility I lost around AUD1300 as ticket price and additionally he looted AUD1000 from my ticket refund. The staff working with Martin (owner) are also trained to cheat and mislead customers."

"I had a chat with Pratheesh from Asia travels. Absolute rubbish discussion I had ever had with a travel agent. I asked him to look for evening or night flights and he said there are no flights available. But there are plenty which I booked with another agent later. Also he was very rude when I told him the flight cost is higher compared to Flight center website. He did not want to listen to me after that and he cut me off even before I said thank you. Very rude.. I do not recommend.."

"TOP CLASS SERVICE FROM INDIA If i dont write this here it would be very unfair. This is not about Asia Travels - the contact person at Australia doesnt respond , often told me that he would call back but never . But that didnt matter due to the reason below. Normally when the call gets diverted to a callcentre outside the country, the service is bound to be Bad. However with these guys , the service from their call centre in Kerala is top class.Two Staff from India stand out with my recent experience with the Repatriation flight which left for India . Firstly want to thank Ms. Sissy for immediate responses and guiding us with correct information. She was very patient and respond on time. Next person is probably why I wrote this review. That is Arun, who went above and beyond and gave us a very memorably experience. Even though there was a hiccup in the arrangement due to the flight delays, he managed to straighten up every thing and ensured we are at peace of my till my parent reached home. He consoled the passenger , bought her food , took atmost care to the extent ensuring she was not left alone in a place by herself, helped her with the domestic airlines check in as well enquired whether she has reached safely at her home. He ensured to keep me uptodated for the whole time spent at Cochin. In normal situation, this would have been fine. This Scenario involved a 5 hour delayed flight, missing two domestic flights , with a whole journey spanning more than 24 hours . Now you would understand why that service matters for us. Top Class Service Staffs like Sissy and Arun are BIG ASSETS for any company Thanks"